Operations Assistant
Associa
- Durham, NC
- Permanent
- Full-time
- Maintains positive and professional communication with each owner to create, enhance and promote a friendly interaction between owners and staff
- Create communication strategies to promote Association meetings, events, and other campaigns as assigned
- Ensures that the telephone is answered properly, and messages are handled courteously, accurately and within 24 hours. Monitors, logs, and screens messages, providing managers with necessary details for follow-through. Research homeowner account issues
- Identifies and clarifies resident’s needs while maintaining owner confidentiality and keeping General Manager informed
- Receive homeowner paperwork for ARC submissions and communicate any missing documentation
- Issue violations to homeowners for compliance with Association governing documents
- Communicate ARC decisions and violations to the homeowners in a clear and concise manner
- Provides new residents with the necessary paperwork and information on being a resident in the community and gaining access to any applicable amenities
- Maintains, updates, and coordinates resident information for the Association’s databases
- Gathers information from all applicable groups on upcoming events, programs, and meetings for the creation of the newsletter and updating of the community website
- Ensures all flyers around the clubhouse facility are current and updated on a regular basis
- Manages the website for the most current information always being posted and updated
- Responsible for electronically filing Association documentation in the server as well as the company and Association websites as required by management
- Provides back-up coverage for front desk attendants in covering the phone system and greeting office visitors as requested and/or scheduled
- All other duties as assigned
- IT background / understanding required
- Must have experience in customer service and working with Microsoft Office products
- Relates well to all kinds of people and builds effective relationships
- Demonstrates strong professional communication, verbal and written, and inter-personal skills
- College degree preferred. High School Diploma or equivalent required
- HOA Management 0-3 years