Restaurant General Manager

• Supervises & manages team members of all day-to-day operations. Can fully understand all positions well enough to perform all duties in team members' absence across all outlets.

• Engages with students in The Hospitality Management program through practicum rotations in the restaurant and the bar and other educational opportunities, including Guest lecturing on campus.
• Assists in new hotel and restaurant openings as Ithaka Hospitality Partners continues its journey.
• Upholds Ithaka Hospitality Partners' standards of excellence throughout all guest interactions.
• Ensure daily staffing, operational, guest, and financial needs are met.
• Works closely with the Restaurant Leadership team to train, develop, and mentor team members and ensure the restaurant team delivers gracious and thoughtful service.
• Works closely with the culinary team on menu updates and rollouts and communicates information to the team promptly.
• Develops, implements, and continuously monitors schedules for the operation to achieve profit.
• Regularly reviews, evaluates and trains on customer satisfaction of the restaurant to recommend new operating policies.
• Ensures the restaurant complies with all Ithaka, local, and legal regulations and processes.
• Works closely with Marketing and Social Media teams to ensure that all promotions and collateral updates are done promptly and relevantly.
• Works closely with the Assistant Director of Food & Beverage and the Executive Assistant Manager on monthly and annual forecasts and budgets.
• Works closely with the team on continuous training through various training sessions.
• Works closely with Food & Beverage leaders on monthly reports and inventory.
• Performs other duties as assigned.

• Strong supervisory and leadership skills.
• Excellent interpersonal skills with a focus on customer service.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite or related software.

• High school diploma or equivalent required.
• At least three years in a full-service restaurant management position required.
• Complete understanding of Forbes and AAA service standards and ability to implement and execute them in a casual upscale environment required.
• At least one year leading a wine program or experience with The Court of Master Sommeliers or similar certification is required.

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift 25 pounds at times.

The Hotel at Auburn University