Account Manager (Crypto Institutions)

Robinhood

  • New York City, NY
  • $72,000-85,000 per year
  • Permanent
  • Full-time
  • 13 days ago
Join us in building the future of finance.Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.About the team + roleWe are building an elite team, applying frontier technologies to the world's biggest financial problems. We're looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers. We're a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards.Robinhood is looking for a dynamic and client-centric Account Manager to join our high-performing account management team. This role is critical in ensuring our institutional clients receive outstanding service and value. You will nurture key client relationships, and help elevate the client experience through proactive engagement, strategic insights, and white-glove support.This role is based in our New York City office, with in-person attendance expected at least 3 days per week.At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.What you'll do
  • Serve as a trusted advisor and point of contact for high-value institutional and premium clients.
  • Proactively identify upsell/cross-sell opportunities within the existing client base.
  • Be responsible for the onboarding experience for new institutional clients, ensuring a seamless transition into Robinhood's ecosystem.
  • Collaborate with internal teams (Sales, Product, CS, Legal) to deliver tailored client solutions.
  • Regularly track and report on client health metrics, budget alignment, and forecast performance.
  • Lead client meetings, take notes, and drive actionable follow-ups.
  • Escalate and resolve premium client issues with urgency and empathy-managing cases end-to-end via phone, chat, and email.
  • Communicate proactively about product updates, system changes, downtimes, and surveys.
  • Be available for a rotating on-call schedule during weekends and holidays.
  • Contribute to broader team goals and help shape internal strategy with market insights and client feedback.
What you bring
  • 3+ years of experience managing client relationships in fintech, crypto, or financial services.
  • Deep knowledge of the crypto industry and financial technology landscape.
  • Demonstrated ability to scale accounts and build long-term client partnerships.
  • Proven success with upselling, renewals, and retention.
  • Analytical mindset-confident with KPIs, forecasting, and financial metrics.
  • High emotional intelligence and a customer-first mindset, especially under pressure.
  • Strong operational discipline-can handle ambiguity and thrive in a fast-paced, lean environment.
What we offer
  • Challenging, high-impact work to grow your career
  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Best in class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.Base Pay Range:Zone 1 (Menlo Park, CA; New York, NY; Bellevue, WA; Washington, DC)$72,000—$85,000 USDZone 2 (Denver, CO; Westlake, TX; Chicago, IL)$64,000—$75,000 USDZone 3 (Lake Mary, FL; Clearwater, FL; Gainesville, FL)$56,000—$66,000 USDClick to learn more about our Total Rewards, which vary by region and entity.If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work-welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the for your country of application.

Robinhood