Medical Support Assistant (MSA) - Helena, MT

Prime Physicians

  • Helena, MT
  • Permanent
  • Full-time
  • 3 days ago
  • Apply easily
Job Title: Medical Support Assistant (MSA)Specialty: Administrative / Scheduling Support (VA Patient Services)Place of Work (City/State): Helena VA Sleep CenterLocation: 2271 Deerfield Ln, Helena, MT 59601Duration: 1 year contract with possibility of 1 more year extension
Shift Schedule: Monday Friday, 8:00 AM 4:30 PMEducation:
  • High School diploma or GED equivalent required
Minimum Qualification / Experience:
  • Oral and written English proficiency
  • Basic computer skills (Microsoft Office: Word, Excel, Outlook, Teams)
  • Typing speed: 50 WPM minimum
  • Knowledge of medical terminology preferred
  • At least 24 months of relevant experience within the past 36 months preferred
Responsibilities:
  • Serve as scheduler/receptionist for outpatient services, ensuring compliance with VHA Directive 1230 & 1232.
  • Perform appointment scheduling, tracking, pre- and post-appointment contacts.
  • Validate and update patient demographic data in CPRS and VistA systems.
  • Manage community care consults via HSRM, PPMS, and related VA systems.
  • Screen and receive phone calls courteously; respond to inquiries and route appropriately.
  • Provide excellent customer service to Veterans, families, staff, and providers.
  • Ensure compliance with VA policies on patient privacy, IT security, and HIPAA.
  • Support team operations by participating in daily huddles, reporting system issues, and assisting lead schedulers.
  • Perform other duties as assigned, including quality assurance, records management, and compliance training.
Prime Physicians is a physician-led, The Joint Commission (TJC) Accredited, ISO 9001 certified and CMMI Level 3 appraised organization. Our commitment extends beyond traditional consulting and management services, offering comprehensive solutions to hospitals, health systems, and federal government agencies. At the heart of our operations is the ultimate goal to deliver high-quality patient care. Driven by a mission to catalyze healthcare transformation and innovation, we offer an array of services designed to redefine the healthcare landscape. From program and project management to strategic planning, we enhance operational efficiency and streamline business processes. With Prime Physicians, the future of patient care is in skilled and dedicated hands, leading the way towards a more efficient, effective, and compassionate healthcare system.

Prime Physicians