Analyst 3 - Customer Complaints
Pioneer Data
- Somerville, NJ
- Permanent
- Full-time
1 of 2 rolesThe analyst role will investigation, analysis and timely resolution of customer deductions/claims.
Provide superior customer service by building collaborative relationships with external customers and internal business partners.
Gain in-depth knowledge of our customer business practices and internal policies/requirements.
Partners with accounts, reverse distribution, logistics, sales, finance and other key stakeholders on complex issue, analysis and development of customer specific action plans.
Leads initiatives to minimize deductions and implement process improvements that leads to achievement of organizational and individual account goals.
Utilize process excellence tools & technology to identify account revenue trends.
Utilize Microsoft applications i.e.(Excel, Power Point, Word) as well as business applications such as: SAP, Business Warehouse, Comet.
Prepare and effectively present information in various settings and across organizational levels.
Duties will be carried out in compliance with all company, local, state and federal regulations and guidelines including FDA and DEA.Top Three Skills: SAP knowledge (Atlas or ROTC), Communication, Independent Enable Skills-Based Hiring NoIs this position safety sensitive? try { var fgTooltip = new FG.Tooltip({ element: $('Confidentialcf_descz24092617160341179424905'), text: "Safety\x20sensitive\x20jobs\x20refer\x20to\x20those\x20positions\x20where\x20job\x20responsibilities\x20may\x20impact\x20the\x20health\x20and\x20safety\x20of\x20\x281\x29\x20the\x20employee,\x20\x282\x29\x20co\x2Dworkers,\x20\x283\x29\x20public\x20at\x20large,\x20or\x20may\x20result\x20in\x20significant\x20property\x20damage\x20if\x20performed\x20under\x20the\x20influence\x20of\x20alcohol\x20and\x2For\x20drugs.\x20Examples\x20of\x20these\x20types\x20of\x20positions\x20at\x20J\x26J\x20may\x20include\x20powered\x20industrial\x20vehicle\x20drivers\x20\x28such\x20as\x20forklift\x20drivers\x29,\x20workers\x20who\x20work\x20with\x20controlled\x20substances\x20OR\x20other\x20positions\x20as\x20defined\x20based\x20on\x20regional\x20Legal\x20and\x20Regulatory\x20requirements\x20\x28such\x20as\x20the\x20D.O.T.\x20in\x20the\x20U.S.\x29.\x20Please\x20consult\x20with\x20EH\x26S\x20if\x20you\x20are\x20uncertain." }).initialize(); } catch(err) {}Additional Details
- Solution & Requisition Sourcing Type : Vendor Neutral|Sourced
- Reason for Request : Open Position
- Critical Position? : No
- Is this position safety sensitive? : No
- Will this position require the handling of a controlled substance? : No