Dispatcher

Employbridge

  • Pensacola, FL
  • Permanent
  • Full-time
  • 2 days ago
Dispatcher II responsibilities will include but are not limited to the following:
  • Utilizing GPS, Google Maps, and multiple mobile applications simultaneously
  • Market Lead Oversees Dispatcher I
  • Driver Onboarding
  • Fail Verification
  • Initiate Driver Discipline
  • ZenDesk Ticket Assignment
  • Client Channel Communication
  • Dispatcher I tasks when needed
  • This position dispatches drivers to assure that all pickups and drops happen in a timely, safe and efficient manner.
  • Answer incoming customer inquiries by phone and email
  • Provide the best support experience to our customers and clients
  • Under direction of Dispatch Team Lead coordinate with our client’s customer service teams on resolving escalated customer issues
  • Collaborate with our Driver Leads and Account Representatives to ensure we are upholding our standards of delivery excellence
  • Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
  • This list is a synopsis of job responsibilities, but is not all inclusive of the responsibilities of the Team Lead position.
***General Requirements***Customer SupportWhen working in a Customer Support position through Bluecrew, you may be expected to perform any and all of the following duties:
  • Working independently or as a team to interface with customers, managers, and other employees to solve problems and provide excellent customer service
  • Sitting or standing for the duration of the shift
  • Some aspects of this job may be physically demanding- you may be expected to be on your feet to interact with customers
  • You could be working in an office, warehouse, or field environment
  • There may be a specific dress code, but if it is not listed, we recommend going in business casual for your first day until you have had a chance to establish the company preference with your supervisor
It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.

Employbridge