Operations Director

Associa

  • Aberdeen, MD
  • Permanent
  • Full-time
  • 1 month ago
With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit .Job DescriptionJob Summary:The Operations Director is a strong leader that can manage and improve the efficiency of our organization's operations as well as lead change management initiatives. This role supports key functions of the organization including leading and developing administrative and customer support teams, onboarding new communities, business operations analysis and office management functions. Success in this role is measured by customer service feedback from internal and external clients. The OPS Director will work closely with SR CAM Director and VP to achieve these goals.Responsibilities & Duties: Manage a limited portfolio of community properties TBD annually by Branch -President ( see CAM Roles)
ACT AS the CAM Director for ___ Communities ( See CAM Director Role)
Primary POC for AP Escalations
Provide supervision, oversight, training for Administrative and Support Staff
Participate and provide oversight of internal controls and management standards established by Associa MAM
Review Customer Service Email Q's for timely response
Run emergency check requests
Approve Payroll for Direct Reports
Branch Vendor AP/ Specialist Q- monitor/ Resolve w CAM/CAMDirectors
Transition In/OUT POC for Communities- tasks, info and follow up
Conduct Quarterly PPR Check Ins with direct reports/ including annual performance review in accordance with established Associa standards
Review/ Approve Concur for Direct Reports if applicable
Tracking deliverables for all staff under your direction (i.e. Tsq requests, call logs, critical branch access filing, customer service Qs)
PREPARE renewal addendums as requested /needed
Conduct Skip Level Calls with minimum of 3 CAM staff monthly- rotate
Participate in scheduled meetings with VP/ BP/ OpsDirector and Department Heads
Participate in Associa Training Sessionsas required
Attend meetings with CAMS/ clients as assigned by VP and perspective clients as needed
Provide temporary coverage for staff in transition, vacation on leave as needed
Lead assigned team through change management initiatives
Communicate position,role and org chart changes to entire Branch ( PA/DE or NJ) Team
Coordinate with SR CAM DIRECTOR on any ADMIN/SUPPORT training needs for CAM/ CAM Directors
Coordinate IT Needs of branch with HDQ
Conduct YE Archiving/ Branch Access Critical Document Uploads
Participate in the Planning of at least two company functions annually: Associa Cares Fundraiser, Employee Appreciation Week, Social Activity
Attend Local CAI Trade Show
Maintain job descriptions for all direct reports
Special Project / Change Management InitiativesRequirementsBachelor’s Degree Required
Master of Business Administration Degree Preferred
7 - 10years of directly related or closely related experience
5 - 7 years of Management and/or Supervisory experience
5 – 7 years of Community Association experienceWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Associa