IT Business Operations Manager

• Financial Management:

• Billing and Payments:

• Internal Billing Generation: Create accurate billing for services provided by internal IT teams or external vendors to campus departments.
• Payment Coordination: Ensure timely payment processing, coordinating with finance and accounts payable.
• Payment Tracking: Maintain records of payments made and reconcile any discrepancies.
• Budget Planning and Analysis:

• Budget Planning: Collaborate with finance to draft and monitor IT budgets, considering operational needs and strategic goals.
• Financial Analysis: Analyze spending patterns, monitor variances, and provide insights to optimize budget allocation.
• Forecasting: Use historical data to forecast future IT expenses along with keeping track of new impacts rolling off capital projects.
• Reporting & Monitoring

• Monitor all IT accounts to ensure proper billing and charges are done and any necessary corrections or reallocations are made timely.
• Identify areas of overspending and report to management for action/decision.
• Develop reports where necessary to communicate current state of finances.
• Cost Optimization:

• Expense Reduction Strategies: Recommend ways to reduce operational costs (e.g., cloud cost optimization, license consolidation, process improvements).
• Contract Tracking and Routing:

• Contract Management:

• Contract Inventory & Maintenance: In alignment with Strategic Sourcing, maintain a centralized contract inventory, including details like contract start/end dates, terms, and stakeholders.
• Renewal Alerts: Track contract milestones, renewals, and terminations. Set up reminders for contract renewals and initiate renewal processes.
• Termination Coordination: Facilitate contract terminations when necessary.
• Collaborate with legal teams to ensure compliance where necessary.
• Routing and Approvals:

• Facilitate contract routing for approvals.
• Coordinate with relevant stakeholders during the contract lifecycle.
• Vendor Engagement:

• Vendor Relationship Management:

• Interact with vendors and address issues or changes.
• Participate in vendor onboarding and establishment.
• Evaluate vendor performance and provide feedback where necessary.
• Address any related issues promptly.
• Vendor Billing:

• Review vendor invoices, validate charges, and process payments.
• Ensure timely payment to vendors.
• Resolve billing discrepancies.
• Operational Efficiency:

• Process Improvement:

• Workflow Streamlining: Identify bottlenecks in operational processes (e.g., procurement, approvals) and propose improvements.
• Automation: Implement automation tools to streamline routine tasks (e.g., invoice processing).
• Internal Billing:

• Chargeback Mechanism: Allocate IT costs to relevant departments based on usage.
• Transparency: Communicate internal billing details to stakeholders.
• Allocate costs appropriately across departments.

• Bachelor's degree in business administration, Finance, or related field.
• Relevant experience (1-3 years) in financial management, contract administration, or business operations.

• Proficiency in financial software and tools (e.g., Excel, accounting software).
• Financial Acumen: Understanding financial statements, budgeting, and cost management
• Strong analytical skills and attention to detail.
• Excellent communication (both written and verbal) is crucial for collaborating with teams and stakeholders.
• Problem-Solving: must be adept at analyzing complex situations and finding practical solutions.
• Experience in an university environment is beneficial.
• High Adaptability
• Experience in negotiation with vendors and stakeholders is preferred.
• Networking: Building professional relationships is essential for growth.
• Risk Management: Identifying and mitigating risks related to vendor and compliance issues. This includes understanding legal and regulatory requirements

Creighton University