Medical Assistant/Patient Service Associate, Orthopedic
- Kildeer, IL
- Permanent
- Full-time
- Position: Medical Assistant/Patient Support Associate
- Location: 21481 N Rand Rd. Kildeer, IL.
- Full Time: 40 hours/week
- Hours: Hours vary – Monday – Friday (8am – 5pm)
- Travel to 519 S Roselle Rd. Schaumburg, IL.
- Document accurately in the EMR and adhere to patient confidentiality standards
- Obtain/verify medical history, medications, allergies, reason for visit, etc.
- Accurate collection and documentation of vital signs with special attention to the geriatric, neonatal and pediatric patients; prepare patients for physician visit
- Utilize the standardized rooming patient protocol in EPIC to complete all required documentation fields including medical history, reason for visit, and questionnaires
- Explain NCH MyChart and guide patient through NCH MyChart activation
- Administer medications per physician orders
- Perform EKGs, spirometry testing, and other office performed tests per physician orders and by following documented competencies
- Distribute post-care direction(s) prepared by physician to patient
- Assist in procedures as needed including room set up, preparation and clean up
- Ensure supplies are maintained for each practitioner
- Assist with obtaining prior authorizations and pre-certifications as needed
- Abstract clinical information into Epic at the direction of the physician or practice manager
- Ensure the cleanliness of clinical and non-clinical areas such as patient rooms and laboratory
- Perform clinic inventory tracking, stocking, audit expiration dates of all patient care items
- Obtain medical records from non-NCH facilities
- Create and open orders per protocol or as directed by provider
- Answer all incoming telephone calls to the office and handle each as appropriate, in accordance with NorthShore telephone customer service standards
- Take accurate and complete messages according to protocols
- Follow-up on patient issues as appropriate
- Confirm/update & distribute call schedule; notify answering service, & internal on-call system, etc.
- Provide timely responses to NCH MyChart messages and appointment requests & other In Basket messages
- Complete prescription refills as per practice protocol
- As directed, communicate test results & other information to patients via NCH MyChart or telephone
- Education: High School Diploma, GED or equivalent work experience required.
- Certification: BLS/CPR Certification for the Healthcare Provider required
- Experience: Minimum 6 months experience as a Medical Assistant preferred.
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
- Visa Sponsorship Available (Nursing and Lab roles)