Temporary Visitor Experience Associate
Walker Art Center
- Minneapolis, MN
- $16.97 per hour
- Temporary
- Full-time
- Provide recognizably exceptional customer service to all visitors.
- Proactively and warmly welcome guests, respond to questions, and provide guidance to museum visitors.
- Sell daily museum admission, program tickets and memberships. Process transactions through ticketing and client management system (Tessitura).
- Seat patrons, scan tickets, distribute programs, and perform light theater cleaning between screenings.
- Assist in crowd monitoring for safety concerns and emergency situations.
- Respond to general inquiries and feedback from guests and members on site.
- Resolve customer concerns in a polite and professional manner.
- Learn and provide thorough knowledge of general event and facility information for visitors.
- Collect survey data from exiting visitors, follow detailed research protocols including careful documentation
- Experience in customer service, tourism and box office procedures desirable.
- Ability to problem-solve in a quick and resourceful manner.
- Ability to handle a variety of operations simultaneously.
- Demonstrated ability to work with a wide range of personalities and people across a variety of cultures, generations, and abilities.
- A willing attitude and positive demeanor
- Ability to work shifts of varying lengths minimum of 2 hours and up to 7.5 hours
- This position will require rotating availability as follows:
- Thursdays from 4:30pm-10:00pm
- Fridays from 5:00pm-10:00pm
- Saturdays 12:00p-10:00pm
- Must be able to stand for long periods of time.
- This position is considered part-time, non-exempt. As a non-exempt position, it is eligible for overtime pay. The compensation for this role is $16.97 hourly. The Walker offers a wide range of benefits for both part-time and full-time employees.
- This position is covered by the American Federation of State, County & Municipal Employees (AFSCME) labor contract.
- This position is not eligible for relocation assistance.
- All applicants must be eligible to work in the United States without the need for employer sponsorship.