Area Sales Manager - Leisure Sales

• Develop strategic alliances with wholesale accounts, Retail Leisure agencies and advisors and Consortia.
• Account management of current clients & develop new account and business opportunities.
• Attend Trade Shows & Events, conduct Sales Calls, on site and on line travel events and onsite / online training
• Travel is required.
• Participate in trade shows, seminars, and industry events, as required
• Must be able to work nights and weekends
• Develop a full working knowledge of the operations of the hotels, including Food and Beverage, Guest Services and Reservations.
• Develop a complete knowledge of company sales policies and SOP’s, and ensure knowledge of and adherence to those policies by the sales team.
• Meet or exceed set goals.
• Operate the Sales Department within established sales expense budget.
• Initiate and follow up on leads.
• Maintain and participate in an active sales solicitation program.
• Monitor production of all top accounts and evaluate trends within your market.
• Regularly contact existing accounts based on the tracing frequencies of the Account Coverage Program.
• Meet or exceed sales solicitation call goals as assigned by the Regional Director of Sales.
• Invite clients to the hotel for entertainment, lunches, tours and site inspections.
• Assist in implementing special promotions relating to direct sales segments, i.e. parties, sales blitzes, etc.
• Assist in the preparation of required reports in a timely manner.

• Minimum of 1 year of experience in the hospitality industry, preferably within a hotel environment.
• Must have a driver’s license in the applicable state.
• Must be proficient in Windows Office, Word, Power Point, Excel, Sales Management Systems such as Delphi

• Long Hours due to travel and weekends are sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Must be able to effectively communicate both verbally and written with all levels of customers, employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with customers, guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and training.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Being able to travel up to 60% of the time is crucial for this job Travel by plane and car is required depending on the location of client opportunity. Travel consists of attending sales appointments, meetings, trade shows, FAM trips, supplier functions, company meetings, training functions both in destination and in the territory.
• Customer Service – Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Analytical Skills: the ability to dissect reporting and take appropriate action to grow revenue. Good grasp of reading reports, understanding data. Knowledge of pivot tables a plus.
• Learning from Past Experience – Understanding the implications of new information for both current and future problem-solving and decision-making
• Excellent communication skills: the ability to write clearly, concisely. Strong verbal skills – the ability to communicate clearly the benefits of our products with the how/why an agency should work with us. Strong listening skills – ask the right questions and hear what is important to an agency.
• Perform other duties as requested by management.

Highgate Hotels