Branch Manager - Haines Branch
- Haines, AK
- Permanent
- Full-time
Manages daily operations, consumer lending, business development, and physical requirements of a small branch by performing the following essential duties and responsibilities:ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Promotes the highest level of service to customers through coaching, mentoring, training and monitoring of staff; communicates corporate mission and direction to delegates.
- Ensures branch operations comply with bank policy, procedures and banking regulations; ensures delegates have adequate and current compliance training and branch maintains a satisfactory audit rating or better.
- Maximizes branch profitability by directing and participating in activities to promote growth and attract and retain business. Establishes cross-selling and deposit goals for key delegates and monitors and measures results.
- Calls on potential and existing customers to develop and retain business. Represents the bank at various community functions to further enhance its image and develop additional business.
- Maintains branch security controls and upholds appearance and maintenance standards. Minimizes branch losses and risk or exposure to losses.
- Directs the research and resolution of out of balance conditions. Resolves customer discrepancies and errors; and, handles sensitive customer problems or special requests. Responds to or immediately directs customer complaints to the appropriate person, in accordance with the Bank's Consumer Complaint Policy.
- Manages the branch's budget and seeks ways to maximize staff productivity and increase operational efficiencies.
- Performs other work-related duties as assigned by supervisor.
- Ensure business unit's operations comply with bank policy, procedures, and banking regulations (for business unit heads).
- Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time.
- Stay updated on relevant laws and regulations.
- Ensure you and your delegates comply with the bank's policies, procedures, laws and regulations.
- Maintain customer confidence and protect the bank's operations by you and your delegates identifying and protecting confidential information.
Maintains and implements operational components of the business units' Business Continuity Plan: conducts periodic tests, cross trains and evaluates delegates' ability to perform critical and essential functions to restore operations.SUPERVISORY RESPONSIBILITIES
Responsible for the overall direction, coordination, and evaluation of all branch operations personnel. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, and recommending termination of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.BMII EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in business, accounting, or finance and four years progressively responsible branch operations/deposit experience including two years in a management capacity; or six years progressively responsible bank operations/deposit experience including two years in a management capacity; or equivalent combination of education/training and experience. Sales experience.
Preferred: Outside sales experience.BMI EDUCATION and/or EXPERIENCE:
Minimum: Bachelor's degree in business, accounting, or finance and three years progressively responsible branch operations/deposit experience including one year in a supervisory capacity; or five years progressively responsible bank operations/deposit experience including one year in a supervisory capacity; or equivalent combination of education/training and experience. Sales Experience.
Preferred: Outside sales experience.OTHER SKILLS and ABILITIES:
Word processing and spreadsheet experience required. The ability to handle highly confidential information, frequent deadlines, and time constraints required.LANGUAGE SKILLS:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from managers, customers, business owners and decision-makers and the general public.MATHEMATICAL SKILLS:
Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING SKILLS:
Ability to define problems, collect data, establish facts, assess risk and draw conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract variables. PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing the duties of this job, the employee is regularly required to talk and hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawlThe employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate.Some extended hours and weekend work required.