Patient Access Market Director

• Client Service Level Agreements (SLA)
• Operating goals, set by the Patient Access Process group that drive SLA

• patient and account cycle time and productivity standards
• process quality and accuracy
• adherence to process standards
• Relative cost management metrics goals

• expense, cost, and margin control
• monthly, quarterly, and annual financial goal management

• Responsible for directing and executing business processes including monitoring and achieving client Service Level Agreements and all supporting process metrics at each hospital of responsibility. Responsible for the overall cycle time, work product accuracy including quality monitoring metrics, productivity, and associated process metrics. Works daily with his/her direct reports to execute against plans.
• Supports the establishment of hospital budgets and ensures and manages human resource utilization at all levels. Analyzes monthly P & L's to ensure positive EBIT performance.
• Ensures regional leadership is aware of any hospital specific initiatives impacting Patient Access. Manages all aspects of change management as it relates to operational processes, driving process metrics, staffing and employee relations, etc.
• Able to leverage skills to other hospitals outside of his/her direct responsibility as needed to help assess and execute operationally as needed to support peers.
• Ensures adherence to all standardized processes and is ensures he/she is viewed as an effective support partner to both his/her direct and indirect reports and clients. Work collaboratively within business units to ensure organizational goals are achieved.

• Approximately $4-$5 million per market.

• Direct Reports (titles) Dir, Conifer PA I or II
• Indirect Reports (titles) Manager, PA I or II

• Strong knowledge and ability to drive operational metrics.
• Knowledge of detailed Patient Access processes
• Knowledge of the flow of the revenue cycle
• Excellent oral and written communication skills
• Detail oriented, analytical skills, and an ability to work independently
• PC/Systems literate including the Internet and basic MS office skills
• Proficiency in prioritizing and managing multiple tasks
• Operating Discipline and Business Acumen
• Strong leadership and organizational skills
• Deal with Ambiguity and make good decisions
• Assess, coach, train and develop talent
• Possesses excellent tactical execution skills
• Possesses the ability to motivate and maintain effective working relationships with staff and all stakeholders.
• Demonstrates strength in both performance management and leadership development
• Manage change while minimizing interruption at an operational and service level
• Advanced writing, verbal and presentation skills
• Provide advanced customer service

• At least 4 years manager/director level experience, including experience managing multi-level positions.
• At least 1 year director level over multiple facilities/units or equivalent business experience
• 4 year college degree

• Must be able to work in sitting position, use computer and answer telephone
• Ability to travel
• Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

• Office Work Environment
• Hospital Work Environment

• Approximately 40% - 80% travel may be required

• Pay: $104,624.00 - $156,957.00 annually. Compensation depends on location, qualifications, and experience.
• Position may be eligible for an Annual Incentive Plan bonus of 10%-25% depending on role level.
• Management level positions may be eligible for sign-on and relocation bonuses.

• Medical, dental, vision, disability, life, and business travel insurance
• Management time off (vacation & sick leave) - min of 12 days per year, accrued accrue at a rate of approximately 1.84 hours per 40 hours worked.
• 401k with up to 6% employer match
• 10 paid holidays per year
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.
• For Colorado employees, Conifer offers paid leave in accordance with Colorado's Healthy Families and Workplaces Act.

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