Asset Protection Manager

• Owns shrink and safety results for assigned area(s) and supports the Loss Prevention five play strategy
• Manages the training, detection, investigation and successful resolution of all internal high dollar and sensitive investigations within assigned store.
• Ensures all training in the detection and detention of shoplifters including certification has been completed in assigned store
• Conducts assessments of Loss Prevention and operational performance that impacts shortage control. Actively works with store team in the development and implementation of action plans to improve performance.
• Knowledgeable in the areas of safety, food safety (Kmart/Essentials/Grand), OSHA and environmental programs, and ensures implementation and compliance in assigned store
• Reviews safety and food safety inspections (Kmart/Essentials/Grand) on a regular basis. Ensures the timely and accurate reporting of results and assists in the development and implementation of corrective actions.
• Recruits, hires, trains, and supervises the Loss Prevention Associates and Leads within assigned store
• Ensures accurate and timely report writing, record keeping and retention of evidence by conducting periodic reviews
• Ensures the proper operation and repairs of alarm, EAS and CCTV equipment
• Educates and motivates store associates to achieve shrink, workers compensation and general liability goals
• Works as a liaison between the store and the criminal justice community
• Demonstrates courageous leadership by identifying and communicating potential ethical or safety issues that must be addressed at a higher level.
• Manages and ensures reporting of critical incidents in assigned area of responsibility
• Ensures follows-up on required inventories and audits in order to control costs and shrinkage
• Be the advocate to ensure the customer and associates have a safe environment to shop/work in (OSHA requirements and general liability adherence)
• Protect our customers and each other by taking an active role in the prevention of accidents
• Provides high quality service for internal and external customers; commits to meet customer expectations
• Ensure compliance with merchandise protection standards to enhance the customer shopping experience
• Develop Loss Prevention strategies with the customer in mind
• Works with the store team to identify and react to out of stocks and known stolen data
• Lead and embed the Loss Prevention 5 Play Strategy and drive Loss Prevention plans/projects using common tools, processes and language (Loss Prevention Portal, Loss Prevention Metrics, Shrink and Safety results)
• Communicate the Loss Prevention 5 Play Strategy to store operations leadership in order to continuously enhance the performance of shrink and safety
• Personally support, coach and develop leaders, creating an environment where our associates can be successful
• Build a strong bench of talent to develop people for internal promotion (i.e. Loss Prevention Certification Program)
• Adapts own behaviors and communication to gain cooperation in situations where he/she has no direct authority
• Personally models organization values; has personal credibility and high integrity
• Execute and support the Loss Prevention 5 Play Strategy to measure our success in the execution of the programs
• Rigorously inspect our standardized Loss Prevention operating model for consistency in store
• Uses a disciplined, systematic approach to develop, document and continuously improve upon processes
• Actively seeks and suggests better ways of getting the job done and learns from both successes and failures
• Meets departmental goals and objectives
• Gets the job done by focusing on Loss Prevention 5 Play Strategy with a sense of urgency and ensures follow through to desired results
• Takes personal accountability for his/her own work and maintains high personal standards
• Works effectively under pressure, adapts well to and supports change while balancing multiple and/or conflicting priorities
• Provide first person coaching on the development of action plans based on Loss Prevention metrics
• Collaborates with operations business partners to provide feedback on results such as Point of Sale activity, refund management, inventory results, and KPIs to improve metrics and control costs
• Collaborates with operational business partners breaking down and critically analyzing problems, issues and opportunities to find root causes and develops rationale for decisions
• Collaborates with team members and other stakeholders; uses agreed upon criteria/data for decision-making rather than hidden
• agendas
• Considers costs, benefits, risks, implications and impact when making and implementing Loss Prevention strategies and tactics
• Performs supervisory responsibilities, including, but not limited to: making employment decisions regarding hiring, promoting,demoting, and terminating; conducting performance appraisals; and coaching and developing associates

• Associates degree or equivalent Loss Prevention experience.
• Minimum Experience level required: 3+ years previous experience in an Audit, Security or Loss Prevention role
• 18 years of age or older

• Strong leadership and organizational skills
• Ability to analyze information, identify root causes and develop/implement approved solutions in stressful situations
• Knowledge selecting, assessing, and coaching associates, preferably in a retail environment
• Knowledge of financial operations and processes; analytical skills to diagnose root cause of deficiencies
• Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
• Ability to use strategic thought process to minimize exposure to emerging threats and trends
• Ability to form strong partnerships across reporting relationships
• Ability to influence activities and results of those who are not direct reports
• Microsoft Office computer skills including Word, Excel and Outlook
• Closed Circuit Television usage and installation

Sears