ITS Endpoint Engineer

Terumo BCT

  • Lakewood, CO
  • $94,800-118,500 per year
  • Permanent
  • Full-time
  • 14 days ago
Requisition ID: 34197At Terumo Blood and Cell Technologies, our 7,000+ global associates proud to come to work each day, knowing that what we do impacts the lives of patients around the world. For Terumo, for Everyone, Everywhere.We make medical devices and related products that are used to collect, separate, manufacture and process various components of blood and cells. With our innovative technologies and service offerings, we touch a patient's life every second of every day and are committed to continuing to increase the number of patients we serve. Advancing healthcare with heart.With some of the best and brightest minds in the industry, an unmatched global footprint, comprehensive benefits and a distinct culture, Terumo Blood and Cell Technologies is a great place to work, grow and be part of a team that is focused on making a difference. Join us and help shape wherever we go next. You create your future and ours.JOB TITLE: ITS Endpoint EngineerJOB SUMMARYLeads initiatives to design, develop, test and implement solutions for enterprise endpoint client services. Provides tier 2 technical support and service restoration for daily operations and project efforts in a complex, distributed computing environment. Manages assigned projects by prioritizing own assignments, schedules, and meetings resulting in timely completion of work. Resolves problems, creates conditions and processes to support change. Works independently, requiring limited direction from more senior staff or management. Work closely with other groups such as Architecture, Applications Development and Information Security to design and develop client endpoint solutions. Provides information technology mentoring and training to team members and internal customers.ESSENTIAL DUTIES
  • Leads technical implementations such as: upgrades to endpoints; planning, testing, and deploying technology; and integration with backend services.
  • Within the context of the ITS/Business Strategic Plan, operates largely independently in supporting information technology through activities such as analyzing business/technical needs; designing, coding, testing, implementing, maintaining, and documenting information technology solutions.
  • Works closely with Enterprise Architecture, Information Security and Application Development to design, engineer, develop and implement new, changed or enhanced solutions; Responsible for documenting, mentoring and training other IT support technicians to support deployed solutions.
  • Provides subject matter expertise and escalated operational support for resolving incidents involving enterprise endpoint services including hardware, operating systems, applications and clients.
  • Develops, trains to, and maintains pertinent documentation and procedures according to industry, vendor, Terumo BCT, and ITS standards.
  • Following Terumo BCT ITIL processes, position will lead problem investigation teams, pulling in necessary resources, documenting analysis and recommendations, and following through on recommended solutions.
  • Will act as technical lead and systems liaison on ITS projects and other initiatives.
  • Collaborates with team members and associates and contributes to efforts to develop, design, implement, and continuously improve endpoint services.
  • Proactively seeks information and utilizes analytical and creative problem-solving skills along with standard processes and technologies resulting in secure and reliable connections to and use of systems, applications, and infrastructure.
  • Leads hardware, software, and service enhancements by identifying and quantifying associate requirements, noting the gaps between requirements and the capabilities of existing technology, and recommending proactive improvements.
  • Utilizes analytical and communication skills in the development and modification of written procedures, processes, and technical support knowledge base, resulting in content tailored to the level and type of audience for support and issue resolution.
  • Develops implementation plans and timeline of projects, provide status reports, exchanges relevant information with management and project teams, and meets timeline.
  • Stays current with relevant advances in technologies. This can include: on-the-job training, attending technical courses or conferences, reading, research, and testing.
  • Utilizes effective communication skills when providing training and mentoring to less experienced staff.
MINIMUM QUALIFICATION REQUIREMENTSEducation
  • Bachelor's degree in Computer Science or, equivalent of education and experience sufficient to successfully perform the essential functions of the job may be considered
ExperienceMinimum 5 years of experience
  • Engineering, deploying and managing a diverse set of services, including: Windows/MAC/Linux OS, Active Directory, Group Policy, Microsoft Office suite, client patching, client packaging using SCCM or LANDesk, encryption, Antivirus, backup and recovery.
  • Creating, managing, and automating the deployment of operating systems, task sequencing, applications, scripts, and packages using SCCM/MECM
  • Utilizing programming/scripting skills to create and modify scripts and configuration files for optimal system performance and automation.
  • Azure Intune Endpoint engineering, implementation and administration
  • Proficiency to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for Windows or Mac
  • Proficiency with current computer technology and applications (e.g. email, word processing, spreadsheet, and collaboration applications)
  • Tier 3 incident resolution/root cause analysis
Skills
  • Ability to define problems, analyze causes, identify possible solutions, select the best solution, and develop action plans
  • Demonstrated ability to communicate clearly, correctly, knowledgeably, and effectively both verbally and in writing to groups, varying style to fit the audience and actively communicating with those with differing opinions and differing levels of understanding
  • Demonstrated ability to plan, implement, and communicate effective change approaches within established and changing deadlines
  • Demonstrated working knowledge of Microsoft server-based products and their interactions with Microsoft client operating systems, and network connectivity/interoperability protocols
  • Ability to understand the business needs or problems and propose a technology solution that addresses the associated requirements.
  • Knowledge of one or more industry standard scripting languages (VB Script, PowerShell, etc.) and the ability to utilize programming skills to create and modify scripts and configuration files for optimal system performance and automation
Certificates, Licenses, Registrations
  • MSCA or MCSE preferred
  • ITIL certification preferred
PHYSICAL REQUIREMENTSTypical Office Environment requirements include: reading, speaking, hearing, close vision, walking, bending, sitting, and occasional lifting up to 20 pounds.The physical demands described here are representative of those that must be met by an associate to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Additional Requirements
  • Travel may be required to different Global offices.
  • Requires participation in on-call rotation and some work during non-business hours, holidays and on weekends.
  • Punctual, regular, and consistent attendance is required.
Target Pay Range: $94,800.00 to $118,500.00 - Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data
Target Bonus on Base: 7.0%At Terumo Blood and Cell Technologies, we provide competitive total reward offerings that consist of compensation, benefits, recognition, along with a wealth of other well-being, work-life and recognition programs which support in unlocking the potential for you and your family. Included in our expansive list of benefits offerings are multiple group medical, dental and vision plans, a robust wellness program, life insurance and disability coverages, also a variety of voluntary programs such as group accident, hospital indemnity, critical illness, pet insurance and much more. To help you save for retirement, we offer a 401(k) plan with a matching contribution and for work-life balance we have vacation and sick time programs for associates. For us, it's about protecting the personal welfare of our associates and their families, helping to achieve personal goals and offering those extra touches for convenience, security and overall peace of mind.
  • Terumo Blood and Cell Technologies is part of Terumo Group, founded in 1921 and headquartered in Tokyo, Japan.
  • In 2019, Terumo Blood and Cell Technologies reached $1 billion in revenue.
  • We employ nearly 7,000 associates globally, with global headquarters in Lakewood, CO, U.S., and regional headquarters in Brussels, Buenos Aires, Singapore and Tokyo.
  • We manufacture devices, disposable sets and solutions at our facilities in Belgium, India, Japan, Northern Ireland, the U.S. and Vietnam. Our global presence enables us to serve customers in more than 130 countries.
  • Our core values help set our direction, guide our actions and keep us true to our corporate mission of contributing to society through healthcare.
  • Respect - Appreciative of others
  • Integrity - Guided by our mission
  • Care - Empathetic to patients
  • Quality - Committed to excellence
  • Creativity - Striving for innovation
  • We contribute to the Leukemia and Lymphoma Society (LLS), raising $1.3 million USD since 2007.
We are proud to be an Equal Opportunity Affirmative Action Employer. All applicants will be afforded equal opportunity without discrimination because of race, color, religion, sex, gender identity or expression, sexual orientation, marital status, order of protection status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, military status or an unfavorable discharge from military service.Terumo Blood and Cell Technologies is committed to providing a safe, healthy and secure working environment. Our Colorado campus locations are tobacco-free workplaces, and we maintain a drug-free workplace and perform pre-employment substance abuse testing and detailed background verification.

Terumo BCT