Customer Relations Representative - State Farm Agent Team Member
- Olmsted Falls, OH
- $43,000-50,000 per year
- Permanent
- Full-time
- Hiring Bonus
- Simple IRA w/ Emp Match
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
With over 35 years of experience in the insurance industry, I’ve built a career rooted in service, consistency, and growth. I started working for State Farm while in college and officially opened my own agency in 2000. Since then, I’ve proudly served our community from the same location for 25 years. I hold a Bachelor's degree from the University of Akron, a Chartered Financial Consultant designation from the American College of Financial Services, and am Series 6 licensed—bringing a depth of financial knowledge to the agency.Our office is small but mighty, currently a team of three and looking to grow by one or two more. We have a loyal and close-knit culture where having fun, delivering exceptional service, and building lasting client relationships are at the heart of what we do. Our team is competitive, customer-centric, and always striving to grow—qualities that helped us earn the #1 multiple line agency award in our five-state zone. Outside the office, my family and I are active in a Christian-based charitable organization and heavily involved in supporting local high school sports and nonprofits.If you’re driven, people-focused, and want to be part of a growing agency with a legacy of success, we’d love to meet you.ROLE DESCRIPTION:As a Customer Relations Representative - State Farm Agent Team Member with Jared Swank - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.RESPONSIBILITIES:
- Manage customer inquiries and resolve issues.
- Maintain customer records and update information as needed.
- Assist with customer retention strategies.
- Coordinate with other departments to ensure customer satisfaction.
- Communication and problem-solving skills.
- Experience in customer service preferred.
- Ability to handle high-stress situations calmly.