Commercial Sales Associate-Home Hardware Center Natchez
Central Network Retail Group
- Natchez, MS
- Permanent
- Full-time
- Presenting a professional, pleasant and positive customer service-oriented image when dealing with customers or vendors either in person or on the phone.
- Practice aggressive customer service to exceed our commercial customer's expectations.
- Maintaining the commercial sales area in the store in a neat and professional manner.
- Processing sales for all cash and credit commercial customers as well as consumer homebuilders and retail customers as needed.
- Possessing the technical expertise and product knowledge necessary to properly assist commercial customers with their questions.
- Meeting commercial sales and gross margin goals for the store.
- Producing materials lists upon request.
- Soliciting, properly documenting on the Quote Log, and promptly responding to quote requests.
- Maintaining Marvin's as an active bidder on all government and institutional bid lists.
- Learning and understanding the proper use of Marvin's computer system(s) and other tools available.
- Soliciting potential customers to open a commercial credit account with Home Hardware Center.
- Working effectively as a team with the commercial sales personnel at other locations, other associates and vendors to best serve our commercial customers and retail customers as needed.
- Becoming familiar with the local market and adapting quickly to changes in the market.
- Assisting store management in developing sales plans outlining target customers, growth opportunities, and sales and margin expectations.
- Advising store management of new product needs and changes.
- Participation in local builder associations (where available) and maintaining business contacts through these organizations.
- Assisting store management in maintaining competitive prices by monitoring local commercial competition.
- Daily calls to existing customers using the Weekly Commercial Call Report and personal visits, documenting these calls and following up on any issues in a timely manner.
- Active participation in weekly meetings with the store manager, assistant manager, yard manager, drivers, and outside team players to discuss any issues relating to the prior week, any upcoming potential issues, future product needs, evaluate sales for the prior week, evaluate opportunities for the upcoming week, and other items relating to commercial sales.
- Other functions as assigned by her/his supervisor or company official. .