Mercedes-Benz Service Genius
Mercedes Benz of Myrtle Beach
- Myrtle Beach, SC
- Permanent
- Full-time
- Welcome customers and create a positive first impression by showcasing enthusiasm and expertise.
- Engage with customers to understand their needs, preferences, and possible technical questions related to their Mercedes-Benz.
- Conduct a condition pre-service walkaround video of the customer's vehicle using our app. Identify any vehicle damages or potential service needs by simply pointing it out in the video. Apply vehicle hang and key tags and ensure the customer is introduced to the proper Mercedes-Benz service advisor
- Ensure consistent flow in the Mercedes-Benz service lane.
- Properly move client’s vehicles to the next stage of the process.
- Pre stage Mercedes-Benz service loaners as well as customer pick up.
- Utilize exceptional interpersonal skills to build lasting relationships with customers and enhance their satisfaction with the brand.
- Product Knowledge and Demonstration:
- Develop an in-depth understanding of the features, technology, and functionality of various Mercedes-Benz models.
- Demonstrate and explain vehicle features to customers, highlighting advanced technology, safety systems, infotainment options, and convenience features.
- Assist customers in setting up and personalizing their vehicle's advanced settings and functions.
- Technical Support:
- Provide technical assistance to customers by addressing their questions, concerns, and troubleshooting challenges related to vehicle systems and technology.
- Collaborate with the service department and technicians to find solutions to technical issues and concerns.
- Education and Workshops:
- Participate in ongoing Mercedes-Benz education courses and workshops
- Create informative materials, guides, and resources to help customers optimize their vehicle's capabilities.
- Digital and Online Support:
- Assist customers in navigating Mercedes-Benz digital platforms, including mobile apps and online resources.
- Provide guidance on remote services, over-the-air updates, and online connectivity features.
- Feedback and Collaboration:
- Collect feedback from customers and relay insights to the dealership, helping improve customer experiences.
- Collaborate with the sales and service teams to identify opportunities for customer engagement and satisfaction improvement.
- Clean driving record with valid Driver’s license.
- High school diploma or equivalent; technical or automotive-related education is a plus.
- Passion for Mercedes-Benz vehicles and a strong interest in automotive technology and innovation.
- Excellent communication skills, with the ability to convey technical information in a clear and understandable manner.
- Customer-focused mindset, with a genuine desire to provide outstanding service and support.
- Proficiency in using digital tools and platforms, including mobile apps and online resources.
- Patience, empathy, and a positive attitude when working with customers.
- Strong problem-solving skills and the ability to adapt to evolving technology.
- Free Health Insurance Option Available
- 401k Match Options Available
- HSA company match contribution
- Dental and Vision Insurance Available
- Paid Vacations, Holiday Pay, PTO pay
- Discounts on products and services
- Family owned and operated
- Long term job security
- Opportunity to work with the prestigious Mercedes-Benz brand and gain valuable experience in the automotive industry.
- Competitive salary and benefits package.
- Professional growth and development opportunities.
- Supportive and inclusive work environment.
- Join a reputable company with a commitment to delivering exceptional customer service.