Technical Lead - Electronic Health Records

• Serve as the technical subject matter expert on CareLogic EHR system, providing guidance and support to the Product Manager and clinical teams.
• Collaborate with Product Manager, Revenue Cycle Manager, and business Subject Matter Experts to gather requirements and translate them into technical specifications.
• Configure, maintain, and optimize the CareLogic platform to align with strategic direction and clinical needs.
• Lead technical assessments, testing protocols, and issue resolution for EHR-related projects and enhancements.
• Create and maintain clinical and financial reports to support CITC operations and meet state, federal, and private grant requirements.
• Manage system administration functions including user access, role configuration, permissions, and system settings.
• Ensure compliance with data security, privacy standards, and healthcare regulations including HIPAA and 42 CFR Part 2.
• Document system configurations, technical processes, and procedures to maintain organizational knowledge base.
• Collaborate with IT, Product Support Team, and CareLogic vendors on technical problems, integrations, and system optimizations.
• Execute change requests and complete small to medium technical projects following EHR Change Management Process.
• Provide backup system administration support for third-party integrations and assist with EHR-related billing processes.
• Participate in user group meetings and conferences as the technical representative for CITC.
• Stay updated on trends in behavioral health EHR technology and recommend improvements.
• Actively participate in privacy training and protect patient information in accordance with clinic policies and federal/state law.
• Perform all related duties as assigned.

• Strong technical expertise in CareLogic architecture, configuration, and customization capabilities.
• Ability to synthesize technical and business requirements and produce well-written documentation.
• Understanding of clinical systems processes including planning, analytics, reporting, and implementation.
• Excellent problem-solving skills with ability to evaluate systems and draw sound technical conclusions.
• Familiarity with behavioral health documentation, workflows, and procedures.
• Strong collaboration skills with ability to work positively with Product Support Team and business SMEs.
• Time management skills with ability to prioritize tasks and work effectively under pressure.
• Demonstrated knowledge and understanding of the social, health, educational, training, and cultural needs of the Alaska Native and American Indian community.
• Adaptability and eagerness to take on new technical challenges with willingness to expand skills.
• Inclusive mindset that values diversity and peers of all backgrounds.

• Continued employment is contingent upon completion of satisfactory state and federal fingerprint criminal background check.
• Bachelor's degree in Health Informatics, Health Information Technology, or related field. Relevant work experience may substitute for the education requirement on a year-for-year basis.
• Two (2) years of experience in a clinical setting.
• Experience working with SAAS applications.
• Strong technical background with healthcare information systems.
• Advanced analytical and problem-solving skills.
• Advanced Microsoft Excel skills.
• Experience developing reports using report writing tools and data visualization products.
• Experience in the configuration and administration of electronic health record systems.
• Strong oral and written communication skills.

• Experience with CareLogic EHR system configuration and administration.
• Familiarity with behavioral health clinical workflows and documentation requirements.
• Experience with new feature implementation.
• Experience with clinical reporting tools for operational and state, federal, and private grant requirements.
• Experience in supporting a behavioral health organization.
• Knowledge of HIPAA and 42 CFR Part 2 regulations as they pertain to EHR systems.
• Demonstrated ability to work collaboratively with product management teams.

• May require prolonged periods of sitting at a desk and consistently working on a computer with repetitive motion.
• The need to occasionally move around the office to access filing cabinets, storage cabinets, and office equipment may be necessary.
• Must be able to lift up to 25 pounds occasionally by utilizing proper lifting techniques and working in a safe manner.

Cook Inlet Tribal Council