Inside Sales/Customer Service Specialist

• Must have 2+ years of Customer Service experience in the manufacturing industry, as well as some experience in Sales (retail or over the phone).
• Must have a high school diploma or GED; an Associate's degree is strongly preferred.
• Must have excellent interpersonal communication skills and an outgoing personality.
• Possess a high level of integrity while working independently and in a team environment.
• Strong computer skills in Microsoft Office and CRM software.
• Basic mathematical calculations to determine weights, percentages, area and volume.

• Respond promptly to customer inquiries regarding products, quotations, availability and production lead times.
• Understand customer needs and requirements.
• Develop meaningful relationships with new and existing customers.
• Source new sales opportunities through inbound lead follow-up and targeted outbound cold calls and emails.
• Provide support in scheduling meetings for existing customers or new customers, as required.
• Stay up-to-date on product knowledge, availability, usage and pricing.
• Work directly with the outside sales team to develop and grow new and existing business into long term, profitable accounts.
• Confirm all technical information with customer and/or outside sales manager and enter orders into system.
• Generate production orders per customer PO's and projected usage.
• Work closely with production to ensure on time availability and delivery of material.

HTI