Customer Service Representative - State Farm Agent Team Member

State Farm

  • Neenah, WI
  • $70,000-100,000 per year
  • Permanent
  • Full-time
  • 1 month ago
COMPENSATION AND BENEFITS
  • Company-paid training, development, and licensing
  • Solid base salary + Uncapped Commission + Bonus Opportunities
  • Paid time off (holidays and personal/sick days) with the opportunity to earn additional time off
  • Long Term Disability Coverage
  • Life Insurance
  • 401(k) Plan
  • Shared company vehicle
  • Growth potential/opportunities for advancement within our company
  • Team-building activities and birthday celebrations
JOB VISION AND COMPANY INFORMATION:Dave Mader State Farm Agency has a proven track record of success. Owner Dave Mader, a former Wisconsin Badgers basketball player, established his agency with State Farm after earning a degree in personal finance. Over the past 21 years, the agency has become a leading State Farm Agency in Wisconsin and nationally, receiving numerous awards and accolades. The team has expanded to include nine members.STATE FARM & DAVE MADER AGENCY INFORMATIONPlease check out State Farm’s company overview: & our agency site:EXPERIENCE AND KNOWLEDGE:
  • Experience in retail sales, marketing, or customer service is desirable, but not required.
  • Proficient keyboard typing skills and experience with Microsoft Office and other popular computer software.
SKILLS AND ABILITIES:
  • Ability to learn and apply product, industry, and market knowledge to make professional recommendations to prospects and policyholders and to satisfy insurance licensing requirements.
  • Ability to influence others.
  • Ability to create professional business relationships with prospects and policyholders.
  • Strong listening, oral and written communication skills.
  • Ability to take initiative and act effectively in various circumstances without direction.
  • Self-confidence/perseverance/strong work ethic-remain positive and maintain progress towards a goal despite obstacles and adversity.
  • Goal oriented-highly motivated and resourceful to achieve results.
  • Proven track record of trustworthiness, dependability, and ethical behavior.
  • Proven problem-solving ability-apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
  • Ability to multi-task.
  • Ability to pay close attention to detail and accuracy.
JOB RELATED TRAINING COURSES AND PROGRAMS
  • Successfully complete all company, state, and federal requirements (licenses) to sell and service designated State Farm products and continue to be licensed in good standing as required.
DUTIES AND RESPONSIBILITIES
  • Provide prompt, accurate, friendly, cost-effective service and utilize it as a basis for establishing a marketing opportunity.
  • Work with agent's computer system to update information in customer databases.
  • Prepare quotes, forms, policies, and endorsements when required.
  • Conduct needs-based sales presentations in or outside the agent's office supported by technology.
  • Generate and follow up on leads and prospects, schedule appointments, identify client needs, and market appropriate products.
  • Close the sale with current prospective customers.
  • Meet & exceed marketing & sales goals set by the agent.
  • Network and build business referral relationships.
  • Implement the agency's marketing/sales plan at direction of the agent.
WORK SCHEDULE
  • Full time position with a 40-hour work week.
  • Office Hours are Monday through Friday, 8:30 AM to 5:00 PM. Weeknights and Saturdays by Appointment

State Farm