Applications Analyst II - Clinical Ancillary
- Skokie, IL
- Permanent
- Full-time
- Position: Applications Analyst II - Clinical Ancillary
- Location: 4901 Searle Parkway, Skokie IL
- Full Time
- Hours: Monday-Friday, 8:00am - 4:30pm
- Hybrid Position
- Serves as a liaison between the business experts/users, software vendors, and the project team to ensure the users requirements are understood and interpreted correctly.
- Assists with all phases of project including requirements gathering, evaluation, workflow analysis, building, testing, optimization and support.
- Develops technical, training, testing, project management and operational documentation as required
- Maintain and build relationships with both end users of applications and vendors of applications to ensure application uptime
- Own and coordinate regular application updates (e.g. versioning, patching) directly with end users and management to ensure operational uptime
- Participates in and/or lead appropriate user forum, planning session, status meeting, and department meetings to provide a Health Information Technology perspective on pending activities and strategic initiatives
- Rotating between application team, manage break fix issues through ticketing system for application portfolio
- Manage break fix issues for assigned applications
- Under general supervision, facilitate the use of technology by the end-user and ensures systems are performing at more efficient levels.
- Designs and documents application changes and new features or defects in application area assigned.
- Reviews and responds to customer requests and participates in customer meetings.
- Occasionally leads customer meetings.
- Contributes to application and workflow process improvements.
- Solves complex problems. Takes a new perspective using existing solutions. Analyzes possible solutions using standard procedures.
- Builds knowledge of the organization, processes and customers.
- Maintain all assigned applications and version levels.
- May provide application support to other teams.
- Develops and executes test plans according to standards.
- Completes necessary internal reporting and reports status to management.
- Completes any other applicable requests from management.
- Ability to work a varied schedule, on-call hours, and hours as required during crisis situations
- Develops and executes application projects and project plans according to standards.
- Adheres to all department standard operating procedures and customer service principles
- Performs other duties as assigned
- Education: Associate degree with 1year previous experience in IT or relevant user experience OR Minimum of three (3) years of relevant IT experience or relevant user experience.
- Experience: Two (2) or more years of experience relevant to portfolio of responsibility in a healthcare setting or related industries.
- Unique or Preferred Skills:
- Able to communicate and translate complex technical terms into understandable simple terms for all customer groups.
- Must be able to work independently and in a team setting, possess good verbal, written & customer service skills.
- Advanced knowledge of procedures, utilities, and operating systems.
- Uses logic and methods to problem solve.
- Utilizes effective analytical and troubleshooting skills with minimum to moderate assistance.
- Experience with general application management providing support, maintenance, and implementation for third party clinical applications.
- Direct experience with Provation (GI), Obix (OB), Polysmith (Sleep), Natus (Neurology), BreezeConnect (Pulmonology), Metriq (Cancer Registry) and other ancillary applications is a plus
- Knowledge and direct experience working in Healthcare IT including HL7 interface, DICOM, operating systems, servers, databases, cyber security, clinical modalities/devices and Project Management tools is preferred
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities