Care Coordinator

• Client Management: Carry an active caseload of eligible clients, providing direct one-on-one supportive case management services. Able to provide services in-person, over the phone and on a drop-in basis. Assist with coverage of services.
• Assessments & Planning: Conduct Ryan White intakes, comprehensive screenings, and goal planning to identify psychosocial needs and barriers to care. Develop individualized service plans based on assessments and available resources.
• Health Insurance Support: Assist clients in signing up for health insurance, including Medicare, Medicaid and CAREAssist.
• Coordination of Services: Work collaboratively with intake coordinators and medical case managers, providers, community partners to facilitate access to HIV care, social services, mental health services, and public benefits.
• Documentation: Maintain accurate and timely documentation of client interactions, placements, services provided, and progress updates in agency databases. Process and collect necessary eligibility documents including Authorization for Release of Information.
• Crisis Intervention: Respond to psychosocial crises and follow up.
• Referrals: Refer clients to local resources as needed and follow up.
• Community Engagement: Build partnerships with local service providers. Attend relevant community meetings and participate in ongoing training and professional development.
• Client Events: Assist with planning and attending client events on a monthly to quarterly basis. This includes shopping for food, cooking, and socializing with clients at events. Ability to attend events outside of normal business hours.
• Travel: Ability to travel to see clients in other community settings and provide home visits on occasion. Ability to transport clients on occasion.
• Standards: Comply with all applicable program standards, guidelines, laws and administrative rules.
• Other tasks as assigned, including training/cross-training other staff as needed

• Bachelor's degree in social work/human services related field or 2 years full-time case management experience, or equivalent combination of relevant and/or related experience and education
• TB test (provided at agency)
• Valid Oregon driver's license, or valid out of state driver's license with the ability to get an Oregon driver's license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.
• Ability to pass agency criminal background check
• Ability to obtain OHA Application Assister ID (cost covered by agency)
• Ability to obtain Food Handler's Card (cost covered by agency)

• Interpersonal Communication & Conflict Management (proactively communicates effectively, listens carefully to others, exhibits acceptable standards of conduct, deals effectively with others in difficult situations, works to reduce tension & conflict)
• Organizational Awareness (takes time to learn about agency culture, policies, and procedures; recognizes and balances the interest and impact of one's department with those of other departments, programs, and the agency as a whole)
• Embraces Change (actively identifies problems and opportunities for change, implements solutions where appropriate, maintains effectiveness & adjusts well when experiencing changes in work tasks, environment, processes, and requirements)
• Living the Agency Vision & Values (demonstrates an understanding of agency vision and values, keeping the vision and values at the forefront of decision making)
• Client & Customer Focused (keeps client and customer needs a primary focus; develops and sustains productive relationships with clients, customers, & partners)
• Valuing Diversity (appreciates and leverages the capabilities, insights, & ideas of all individuals; works effectively with individuals of diverse style, ability, & motivation)

• Repetitively use hands, including grasping, twisting/turning of wrists, and finger dexterity to perform various necessary clerical duties, such as typing and writing.
• Frequently use arms, such as pushing & pulling to open/close drawers, cabinets, etc.
• Sit and/or stand for extended periods of time at an assigned station
• Bend, stand, & reach to be able to transport clients and to lift and carry up to 25 pounds for tasks such as building kits & assembling testing/educational materials.
• Use continuous clarity of vision at 20 inches or less for processing of paperwork

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week
• Ability to work in loud, crowded, busy, or escalated environments
• Ability to drive at night and during various weather conditions safely

HIV Alliance