Service Desk Analyst

Criteo

  • Ann Arbor, MI
  • Permanent
  • Full-time
  • 22 days ago
What You'll Do:
  • Provide first-line technical support to employees, including senior and executive leadership, ensuring quick resolution of IT issues and a frictionless IT experience
  • Troubleshoot hardware, software, and network issues on laptops, mobile devices, and office equipment
  • Set up and support conference rooms, video conferencing, and executive meetings to ensure smooth technology operations
  • Provide AV support for local office events
  • Maintain IT assets and inventory, including shipping and receiving of devices, to ensure stock levels remain adequate
  • Install, update and configure software applications as needed
  • Document issues, solutions, and troubleshooting steps in our ticketing system and knowledge base
  • Assist with onboarding and offboarding of employees
  • Collaborate with other IT teams to escalate and resolve complex issues
  • Coordinate with third-party vendors when required for onsite interventions (Lenovo, Nesevo, Office projects)
  • Collaborate with Internal IT teams and Workplace to provide support on local office projects and events
  • Respect our IT processes and standards
Who You Are:
  • 3+ years of experience in an on-site IT support or service desk role
  • Knowledge of IT ticketing system and common IT procedures
  • Experience with device lifecycle management; Stock / Asset management
  • Experience managing and supporting AV and video conference systems, meeting rooms, and events, including Zoom
  • Strong troubleshooting skills with Windows, macOS, and Microsoft 365
  • Familiarity with ServiceNow, JIRA, and Confluence preferred
  • Good knowledge and experience of macOS within a Windows environment (Microsoft Intune, Azure Active Directory, Printers)
  • Good knowledge and experience of mobile phones and system configurations (email settings, application installs)
  • Experience supporting Business Leadership and high-profile users
  • Experience supporting R&D / Engineers
  • Strong organizational and multitasking skills with a proactive, customer-focused mindset
  • Strong Communication & Professionalism
We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we’d love to see your application!​Who We Are:Criteo is a leader in commerce media, helping brands, agencies, and publishers create meaningful consumer connections through AI-powered advertising solutions. We’re shaping a more open and sustainable digital future for advertising.At Criteo, our culture is as unique as it is diverse. From our offices across the globe or from the comfort of home, our 3,600 Criteos collaborate together to build an open, impactful, and forward-thinking environment.We foster a workplace where everyone is valued, and employment decisions are based solely on skills, qualifications, and business needs—never on non-job-related factors or legally protected characteristics.What We Offer:🏠 Own your work style – Build your work around your life and not the other way around.
📈 Grow with us – Learning, mentorship & career development programs.
💪 Your wellbeing matters – Health benefits, wellness perks & mental health support.
🤝 A team that cares – Diverse, inclusive, and globally connected.
💸 Fair pay & perks – Competitive salary, equity, performance-based rewards and family-friendly policies.Additional benefits may vary depending on the country where you work and the nature of your employment with Criteo.For employees based in the US, certain roles at Criteo are eligible for additional rewards, including quarterly or annual bonus and restricted stock units. US-based employees receive access to healthcare, dental, and vision insurance, a 401(k) plan with company match, short-term and long-term disability coverage, life insurance, family forming and wellness benefits, Flexible Work financial support, learning opportunities, and a robust annual leave plan including volunteer time off and summer vacation days.The US base salary pay range for this position per year is: 62,080-77,600

Criteo