Clinical Documentation Integrity Program Manager - Chicago
- Chicago, IL
- Permanent
- Full-time
📍 Location: Loop, Chicago, IL (Onsite)
🏢 Company: Neolytix
🕒 Employment Type: Full-Time
💼 Department: Healthcare Operations / Clinical QualityAbout NeolytixNeolytix is a tech-enabled healthcare services company focused on delivering impactful solutions across medical billing, credentialing, contact center support, virtual assistant staffing, and AI-driven automation. We support healthcare provider organizations across the U.S. with a focus on improving operational efficiency, compliance, and patient experience.We are expanding our Clinical Documentation Integrity (CDI) services and are looking for a highly experienced, entrepreneurial CDI Leader who can build and scale this function — with a focus on developing and managing an offshore delivery team.Role OverviewThis is a player-coach role for a Subject Matter Expert (SME) in Clinical Documentation Integrity who can:Create and implement CDI standards and best practicesCollaborate with clients to understand documentation challenges and quality improvement needsDesign scalable service delivery processes to be executed by an offshore teamHire, train, and lead offshore CDI specialistsEstablish metrics and governance for continuous improvement and regulatory complianceYou will be the foundational leader of this service line and instrumental in its strategic growth.Key ResponsibilitiesCDI Program Design & GovernanceDevelop CDI protocols, policies, and documentation improvement strategies for provider organizationsLead implementation of CDI services for new clients, including documentation audits, gap analysis, and recommendationsEnsure adherence to industry standards (AHIMA, ACDIS) and payer documentation requirementsOperational LeadershipBuild scalable workflows and SOPs for offshore CDI operationsSelect, train, and mentor offshore CDI team members to ensure service qualityDefine KPIs and build performance dashboards to monitor team effectiveness and documentation impactClient Engagement & SME SupportAct as the SME on all client interactions regarding documentation improvement strategiesCollaborate with physicians, HIM staff, coders, and revenue cycle teams to align documentation with coding and complianceProvide education and feedback sessions to clients and internal teamsCompliance & QualityEstablish quality audit programs to ensure CDI work meets client expectations and regulatory standardsStay abreast of CMS, HCC, risk adjustment, and inpatient/outpatient CDI changes and best practicesContribute to technology adoption for CDI (e.g., NLP tools, clinical data insights)Qualifications Required7+ years of progressive experience in Clinical Documentation Improvement, with experience across both inpatient and outpatient settingsDeep understanding of CDI workflows, risk-adjusted payment models (e.g., HCC), and coding/documentation best practicesExperience working with or leading remote/offshore teamsCCDS, CDIP, RHIA, RHIT, or relevant certifications strongly preferredExperience collaborating directly with providers and RCM teamsExcellent communication and training skillsPreferredExperience in setting up CDI programs from the ground upFamiliarity with AI-enabled CDI tools, clinical NLP solutions, or EHR-integrated documentation improvement softwarePrior experience in a healthcare BPO or MSO environmentWhy Join Neolytix?Help build a CDI center of excellence from the ground upWork in a highly entrepreneurial environment that values innovation and ownershipContribute to the transformation of clinical documentation for healthcare providers nationwideBe part of a growing, tech-enabled healthcare services company with global operationsCompensation & BenefitsCompetitive base salary + performance bonusesRemote work flexibility with occasional travelHealth, dental, and retirement benefitsOpportunity to grow into a senior leadership position as the CDI service line scalesWhat We OfferCompetitive compensation packageHybrid work flexibility (mix of remote and in-office)Collaborative, mission-driven team cultureOpportunities for career development and CDI certification supportComprehensive benefits including health, dental, vision, and PTO