Senior Program Manager - Downtown Branch
- Chicago, IL
- $70,000-75,000 per year
- Permanent
- Full-time
- Program Specialists (2-3)
- Program Assistant (1)
- Seasonal Program Specialists (1-2)
- Part-Time Program Staff
- Provide effective supervision, coaching, and guidance to Program Specialists, Program Assistant, seasonal, and part-time staff to ensure program success, aid professional development and support performance improvement.
- Lead the planning and execution of programs and special initiatives.
- Ensure branch area team compliance with program quality benchmarks, providing feedback and resources to improve outcomes including enrollment and retention metrics and recruitment strategies.
- Manage program quality benchmarks through data analysis, site visits, and team meetings.
- Oversees routine program site visits and monitor compliance, performing observations outlined in the annual plan and coaching staff on continuous improvement.
- Oversee incident report process and manage resolving programmatic areas for improvement
- Manage the planning, coordination, and execution of building-wide activities and events, including but not limited to Fire Drills, Hard Lockdown Drills, Career Day, Facility Tours, and End-of-Session Showcases and /or as needed.
- Lead or actively contribute to interdepartmental committees focused on resolving issues, improving processes, and driving enhancements that directly impact program delivery.
- Conduct comprehensive reviews of program budgets, meticulously refining them to ensure funding and ASM program model requirements are met through precise allocation of staffing and supplies resources before final approval
- Foster and maintain strong relationships with program partners, instructors, and community stakeholders, while efficiently coordinating branch area meetings and events, and conducting comprehensive assessments to address the needs and interests of teens in targeted community areas.
- Provide leadership for the branch when the Senior Program Director is not available.
- Ability to work in fast paced, high energy environment
- Excellent interpersonal skills
- Skilled in developing and facilitating collaborative relationships
- Demonstrated experience leading and developing teams
- Excellent organizational skills and problem-solving abilities
- Excellent oral and written communication skills
- Excellent Microsoft Office including proficiency in Excel; ability to collect and maintain information as needed
- Demonstrate experience in project management
- Ability to multi-task and meet deadlines
- Respect for all levels of the organization and outside partners
- Energetic team player who works well in collaborative situations
- Strong orientation to customer service
- Strong planning skills
- Strong organizational skills
- Bachelor’s degree (Master’s degree preferred)
- 4+ years management and youth programming experience
- Cook County residency required
- Availability on evenings and Saturdays; open to flexible schedules as the sessions vary in need – Summer, Fall and Spring.
- Medical, Dental, and Vision
- Medical and Dependent Care Flexible Spending Accounts
- Paid Parental Leave (PPL)
- 403B Retirement Plan
- Paid Time Off (PTO), Paid Sick Time and paid national holidays