CONSULTATIVE PHARMACIST

• Collaborate directly with nurses and hospice staff to develop effective, cost-conscious medication care plans.
• Educate healthcare professionals and caregivers on medication usage and adverse event prevention.
• Accurately document clinical interventions and patient outcomes in electronic health systems. Ensure all encounter documentation is complete, clear, and ready for transcription/processing.
• Maintain and update patient medication profiles and records in accordance with HIPAA and regulatory requirements.
• Consistently meet or exceed expected productivity benchmarks.
• Demonstrate exceptional communication and interpersonal skills in a remote or hybrid work environment.
• Maintain a professional, empathetic tone in all patient and team interactions.
• Engage with a multidisciplinary care team in a fast-paced call center environment.
• Support team success through shared learning, collaboration, and knowledge sharing.
• Participate in weekend rotations and contribute to team coverage as needed.

• Performs other related duties as assigned or apparent.

• This position does not have supervisory or managerial responsibilities.

• PharmD or B.S. in Pharmacy from an ACPE-accredited school of pharmacy
• Active pharmacy license in home state (Pennsylvania or Tennessee)
• Pharmacy licenses in other states or willingness to obtain additional licenses

• Experience in hospice, palliative care, or oncology settings preferred
• Previous experience working in a call center or remote clinical consultation environment preferred
• Familiarity with pharmacy benefit management (PBM) services preferred

• Demonstrates competency in equianalgesic dosing, generic and therapeutic substitution, formulary management and prior authorization procedures
• Demonstrates understanding, competency and adherence to all state and federal pharmacy practice rules and regulations
• Strong clinical assessment and decision-making skills
• Excellent written and verbal communication skills
• Proficient typing and computer skills are paramount to employee satisfaction and success while fulfilling responsibilities
• Excellent listening skills
• Proven ability to manage multiple projects simultaneously while paying strict attention to detail
• Ability to maintain confidentiality, and to exercise discretion and good judgment
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Commitment to delivering high-quality, compassionate patient care
• Proficient in Microsoft Office tools and electronic health record (EHR) systems

• Working knowledge of a PC, business and communications software (MS Office) and web-based tools is required

• Limited travel may be required

• Work is performed in a remote or hybrid office environment.
• Remote work Internet Policy Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

• This position entails a high level of work performed at a computer terminal and telephone or headset equipment throughout the day
• Regular eye-hand coordination and manual dexterity is required to operate office equipment
• Ability to lift up to 30 lbs.

• No additional information is applicable

StateServ