Senior Customer Success Manager
Checkr
- Denver, CO
- Permanent
- Full-time
Checkr is building the data platform to power safe and fair decisions. Established in 2014, Checkr's innovative technology and robust data platform help customers assess risk and ensure safety and compliance to build trusted workplaces and communities. Checkr has over 100,000 customers including DoorDash, Coinbase, Lyft, Instacart, and Airtable.We're a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on and is a Y Combinator 2024 .About the team/roleAs a Senior Customer Success Manager, you will work as part of a customer success team responsible for driving product adoption, growth, value, and partnership with our customers. Success in this role will be measured by your ability to deepen existing relationships through strategic alignment and by quickly winning the trust of key customer stakeholders. You will work with fellow professionals who succeed through collaboration, grit, and constant learning. You will also partner directly with the customer's leadership team through polished communication and strong executive presence, allowing you to act as a trusted advisor and advocate while ensuring the overall health of your accounts.What you'll do
- Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships.
- Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value.
- Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution.
- Collaborate with Account Management to assess account health and identify opportunities for growth and expansion.
- Coordinate cross-functionally with internal teams-including Engineering, Product, Sales, Support, and Executives-to advocate for customer needs and ensure successful outcomes.
- Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges.
- Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes.
- Experience and Expertise:
- Minimum of 3+ years in customer success, account management, or sales roles.
- Experience in the SaaS or Human Resources industry is a plus.
- Customer Focus and Relationship Building:
- Strong customer-centric mindset, viewing customer success as your own success.
- Proven ability to build and maintain robust relationships with customers at various organizational levels.
- Problem-Solving and Strategic Thinking:
- Consultative approach to problem-solving, effectively managing customer expectations.
- Demonstrated ability to navigate challenges and drive positive business outcomes.
- Communication Skills:
- Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely.
- Ability to collaborate effectively with internal teams and external stakeholders.
- Adaptability and Learning Agility:
- Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment.
- Eagerness to learn quickly and take on challenging new initiatives.
- A fast-paced and collaborative environment
- Learning and development allowance
- Competitive compensation and opportunity for advancement
- 100% medical, dental, and vision coverage
- Up to $25K reimbursement for fertility, adoption, and parental planning services
- Flexible PTO policy
- Monthly wellness stipend, home office stipend