Lead Desk Clerk

• $26.00 - $28.60 per hour
• Shift : 7:00am-3:00pm
• Full time/Non-Exempt
• 100% paid health, vision, and dental options
• 19 PTO days & 12 Holidays per year
• Voluntary benefits: FSA, EAP, Commuter Checks, Life Insurance, Legal, and more
• 3% retirement match/contribution
• Professional Development Trainings and Opportunities, Leadership Academy Programs, and All Staff Events
• Dynamic, mission-driven culture and supportive leadership. We support you in supporting others

• On-duty rest and meal periods are required.
• Monitor, record, follow-up and provide oversight of daily common area activities in order to maintain property security, including surveillance monitoring and regular property patrols.
• Maintain communication with security contract representatives as it pertains to changes, updates or needs related to contracted security personnel.
• Screen, document and record all visitors to confirm authorization on the property.
• Maintain and ensure the accuracy and confidentiality of property logs and journals and ensure other security personnel are trained and accurate according to the property’s desk procedures.
• Respond to property emergencies and incidents and escalate to the appropriate chain of command.
• Accurately and timely complete critical incident reports for incidents at the property during your shift and escalate to the appropriate chain of command. This may include following-up to ensure timely submission of security personnel submission of incident reports.
• Report violations of the House/Community Rules and rules of conduct outlined in the lease agreement to upper management.
• Assist tenants in completing work orders, incident reports and filing complaints/grievances.
• Attend online and in-person training that are required for the position; this includes job-specific training and agency-wide training.
• Maintain a safe, clean, and presentable front desk area, including the building entry and lobby area. May have to perform light janitorial duties after-hours for spills and emergency clean-ups to maintain building safety.
• Provide information and or other communication to tenants, visitors, and applicants concerning housing or property related functions.
• Answer phones and operate the front desk phone system as needed. This position has an on-duty meal requirement that is paid for.
• As needed, provide administrative support to the Property Manager and Leasing Specialist when applicants report to the site after-hours or other administrative support requests.
• Foster good staff relationships, cooperation, and teamwork between staff under his/her supervision as well as with others in the organization.
• Treat all residents/staff/vendors/visitors to the complex with respect and courtesy and treat all the residents in a non-discriminatory manner.
• Maintain communication with resident service providers and/or case managers and interact with them to assist residents with housing issues and needs.
• Work as a team member with other site staff so that all function as a team and are cooperative with each other, the residents, and visitors to the property.
• Attend staff meetings and other property-related meetings as required.
• Other duties as assigned.

• High school diploma or equivalent (GED) required.
• Must exercise good judgment in dealing with residents, staff, visitors, and vendors, and provide leadership and team building to the security/desk staff.
• Knowledge of supportive housing, interim housing, or housing first models. Excellent organizational and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.

• Excellent verbal & written communication in English, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to analyze and prioritize complex situations, exercise good judgment and problem-solve while completing required duties.
• Ability to do basic addition, subtraction, multiplication, and division, as needed per job duties.
• Ability to understand changes in policy, methods, operations, etc. as they apply to the position.
• Ability to work well independently and collaboratively with teams.
• Knowledge of supportive housing, interim housing, or housing first models.
• Excellent interpersonal, organizational, de-escalation and communication skills; integrity; respect for confidentiality; ability to work with diverse populations, including persons with various disabilities and work tactfully under stressful situations.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Abode Services