Department OverviewOHSU is Oregon’s only public academic health center. We are a system of hospitals and clinics across Oregon and southwest Washington. We are an institution of higher learning, with schools of medicine, nursing, pharmacy, dentistry and public health – and with a network of campuses and partners throughout Oregon. We are a national research hub, with thousands of scientists developing lifesaving therapies and deeper understanding. We are a statewide economic engine and Portland’s largest employer. And as a public organization, we provide services for the most vulnerable Oregonians, and outreach to improve health in communities across the state.As the Senior Advice and Counsel Center Partner (Sr. ACC Partner), you will serve as a partner and consultant to the organization providing guidance, training and education, collaboration, and support through a variety of Employee and Labor Relation issues including, but not limited to – employee misconduct, drug diversion and workplace impairment, policy violations, performance deficiencies, social media issues, Leave violations, FLSA violations, contract violations, grievance management, and ethical and workplace violence issues. You will also serve as a consultant and/or collaborating with all functions of Human Resources such Business Partners, Labor Specialists, and the HR Service Center. You shall be responsible for responding to concerns submitted through a variety of paths (EthicsPoint, emails, calls...), routing such concerns to the appropriate manager or department, provide advice and consultation for concerns received, engaging in the investigatory process and support OHSU’s policies, procedures, and behavioral expectations through these processes. Finally, in this position you will be responsible for ensuring documentation for investigation is maintained in the employee relations case management system and that, all communications are reviewed, provided to the employee, and if necessary submitted to the union.Function/Duties of Position
Respond to reported concerns, support the investigation process, provide consultation, facilitation, and guidance on a variety of employment and labor relation matters. Maintain appropriate confidentiality.
Resolve complex or sensitive employee and labor relations issues, including those relating to conflicts, attendance, code of conduct issues, and performance concerns, as assigned . Partner with other experts in HR, Legal, OCIC, Integrity and Public Safety to ensure a holistic understanding and approach to the situation.
Manage and maintain cases and documentation in the employee relations system.
Operate as the team lead for ACC Partners/Coordinator by monitoring department case load, identifying education needs for the team, Human Resources, and the organization, developing, managing, educating, and modifying assigned processes/procedures, assess cases, serve as a resource for the team, and provide feedback on team performance.
Conduct Investigations for higher levels of leadership within all areas of the organization.
Next point of contact for customers when there is a concern regarding the management of their case.Responsible for completing department projects related to organizational initiatives.Attend grievance meetings, provide guidance and recommendations for grievance responses.Consult with Labor Relations on complex grievances and difficult cases.Support the organization by providing equitable, timely, and consistent interpretation and guidance on HR policies and procedures, employee and labor relations matters, performance management conversations and documentation, conflict resolution, discipline, grievances, arbitrations, and other employee relations services.Build a collaborative relationship with the organization by providing exceptional service to each mission.Apply a diversity, equity, and inclusion lens to identify themes and trends, design and deliver interventions, and drive continuous improvement in organizational strategies and effectiveness of Employee Relations.Coordinate with OCIC (Office of Civil Rights Investigations and Compliance) and Occupational Health to provide the needed support for reasonable accommodations and ensure associated situations are identified prior to making employment decisions on items related to accommodation requests.Recommend and draft new and updated policies, procedures, and bargaining concepts;Participate in collective bargaining at the direction of the labor relations team.Required Qualifications
Bachelor’s degree in business, HR or related field, and/or equivalent combination of education, experience, and training; AND
5 years of progressively responsible Human Resources experience, or equivalent combination of education and experience.
Skills and Knowledge
Demonstrated ability to conduct investigations, in a respectful and professional manner, while upholding OHSU values, procedures, and documentation standards.
Experience working in a unionized healthcare or education environment, is preferred.
Expert-level knowledge and application of federal, state, and local employment laws.
Ability to lead and develop a small team of HR professionals toward shared goals.
Ability to guide leaders in making employee relations decisions which are in alignment with the organizations policies and procedures as well as legal obligations.
Willingness and ability to provide training to leaders.
Effective conflict resolution skills and the ability to navigate sensitive, emotional, and/or difficult situations with empathy.
Ability to draft concise and factually accurate reports and documents.
Knowledge of investigatory best practices and ability to understand how different perspectives, experiences, and cultures affect the situation and investigation process. Ability to develop and maintain an equitable and inclusive workplace through interactions, decisions, and recommendations.
Must be able to perform the essential functions of the position with or without accommodation.
