Customer Service Specialist

Waltham Services

  • Springfield, IL
  • $18.00-22.00 per hour
  • Permanent
  • Full-time
  • 8 days ago
Job Description:OverviewWe’re the Industry Leader Because of Leaders Like You.Are you self-motivated? Do you enjoy helping people? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!We are seeking a talented Customer Sales Scheduler to join our inside sales team, focusing driving growth and sales. Must have the ability to work a flexible schedule, including days, and weekends.As part of the Orkin sales team, you get the advantage of a highly persuasive pitch: top-notch service from an iconic brand name and the industry leader with almost 125 years of protecting homes and businesses. That’s backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros and the Orkin Guarantee that demonstrates our commitment to customer satisfaction.This role combines your competitive drive and your desire to be part of a talented team. You’ll have the opportunity to maximize your financial potential with high-performance sales skills and contribute to the overall success of the business.You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes a competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back so that everyone has a safe place to live, work, and play. Work alongside a team that values safety, professionalism, empathy, integrity and innovation in pursuit of our mission to deliver the peace of mind only an Orkin Pro can provide.With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.Ready to start a career with staying power? Apply now!ResponsibilitiesAs a Customer Sales Scheduler, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.You will...
  • Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment
  • Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on sales appointments.
  • Utilizing prospecting tools to drive new business development.
  • Display and practice a high level of integrity and ethical standards
  • Self-motivated with the ability to work independently
  • Excellent follow-up and quality assurance with each task
  • Proficiently navigate a Windows-based & Web-based system
  • Apply expertise developed in training to schedule appointments for to Sales Team to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
  • Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
  • Use strong communication skills to communicate/empathize with customers
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, and other results
  • Participate in quality assurance processes, programs, and initiatives
  • Safeguards customer’s privacy and other proprietary information
  • Work well within a team
  • Maintain a thorough knowledge of all company and departmental policies, practices, procedures, programs, and services
  • Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
  • Attend regular team meetings to improve skills, share best practices and hear key communications
  • Exercise consistent independent judgment and discretion in matters of significance
We Offer...
  • Competitive earnings
  • $18.00 to $22.00 per hour, with bonus potential
  • Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards
  • Industry leading, quality, comprehensive training program
Why Orkin?
  • Founded in 1901, Orkin Pest Control is a global residential and business service provider
  • Consecutive years of improved earnings with over 2 million customers
is financially stable and growing as the largest subsidiary of (NYSE: ROL), headquartered in Atlanta, GA
QualificationsMinimum Requirements:
  • Previous sales experience preferred but not required
  • High School Diploma or equivalent required
  • Excellent interpersonal and communication skills
  • Basic computer skills in various software and web-based applications
  • Proficient in Microsoft Office
  • Strong attention to detail and follow through
  • Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
  • Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
  • Be able to regularly lift and/or move up to 25 pounds.
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer

Waltham Services