Banquet Captain

• Directs the set-up of banquet tables and areas for banquet functions.
• Reviews all function sheets for last-minute changes.
• Ensures that all guest requests are promptly addressed.
• Conducts pre-function meeting with staff to ensure the proper service and requirements of banquet functions, with direction from the Banquet Manager.
• With direction from the Banquet Manager, assigns stations to servers, assigns side work functions, and ensures that all duties are completed before each server signs out.
• Coordinates and supervises all banquet activities to ensure that each course is served in accordance with the banquet event order.
• Completes final billing and presents it to the customer contact for payment.
• Ensures that all payments are processed by the Front Desk.
• Provides prompt, professional, and courteous service during banquet meal functions.
• Functions as the lead server for banquet events.
• Performs tableside or buffet food service as required.
• Maintains a clean and orderly workstation.
• Informs the supervisor of guest comments/complaints.
• Assists banquet associates when needed.
• Assists in the setup and breakdown of banquet functions when business demands are high.
• Cleans tables of all glasses, silver, china, etc. during and after banquet functions.
• Greets guests and continually monitors to ensure quality guest satisfaction.
• Must wear the required uniform.
• Must maintain a neat, clean, and well-groomed appearance.

• Prior banquet supervisor experience
• Prior hotel or similar business experience

Sheraton Baltimore North