Concierge / Move-in Coordinator - The Plaza Grande

Greystar

  • Cherry Hill, NJ
  • Permanent
  • Full-time
  • 10 days ago
ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit .JOB DESCRIPTION SUMMARY The Concierge plays a vital role in creating a welcoming and seamless experience for prospective and current residents at our Active Adult community. This team member serves as a key point of contact for residents, offering exceptional customer service, coordinating community programs, and serving as a knowledgeable resource for daily needs and inquiries.
In partnership with the Community Manager and team, this role supports the full resident lifecycle—from initial inquiry through move-in and beyond. Responsibilities include assisting with the sales and marketing process, preparing for resident tours, coordinating move-in logistics, and ensuring a smooth transition into the community. This position helps drive occupancy, retention, and overall resident satisfaction by enhancing both the sales journey and the resident experience.JOB DESCRIPTION
  • Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and
  • visitors while they wait to speak with a team member.
  • Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed
  • service request call backs as necessary.
  • Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and
  • coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
  • Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
  • Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries • within 24 hours.
  • Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the
  • community.
  • Assists the community team with scheduling, planning and organizing resident activities and programs.
  • Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that
  • may be of interest to residents and maintains relationships and contacts with concierge vendors.
#LI-AW1The hourly range for this position is $21.00 - $25.00.Additional Compensation:Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.Robust Benefits Offered*:Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).401(k) with Company Match up to 6% of pay after 6 months of service.Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).Employee Assistance Program.Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.Charitable giving program and benefits.*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar