Business Systems Analyst
Koch Global Services
- Atlanta, GA
- Permanent
- Full-time
- Develop detailed knowledge and understanding of the e-Invoicing business process.
- Partner with product team, global customers, vendors, third party consultants, and IT teams to transform, implement technology solutions and lead projects that drive enhancements, efficiencies, and automation.
- Elicit, analyze, and validate business requirements through various techniques (data analysis, process analysis, use cases, business rules definitions, etc.)
- Analytical experience, specifically around having a curiosity mindset and asking good questions to dig deep into business processes to define solutions.
- Manage project or product scope by thoroughly understanding the business culture, environment, and people.
- Assist with supporting the e-Invoicing global user base. Expectations include owning the life cycle of submitted tickets, troubleshooting, and resolving issues by using technical/critical thinking skills, monitoring/maintaining interconnected systems, and identifying root causes and support trends to reduce/improve/prevent future user disruption.
- Work with the business to develop training plans and training materials that will be used in the training of end users on new systems and enhancements.
- Connect with the OTC team and stakeholders to develop and maintain strong working relationships, optimize value, and internalize business strategies that support our KGS and CFO visions. Actively listen and anticipate customers' future needs and incorporate into team strategies and priorities.
- Responsible for administrative needs for the overall system including security, users, configuration, integrations, and master reference data.
- Have courage to challenge, escalate, embrace teamwork, work independently, be inclusive with differing cultures/opinions, be reliable and trustworthy.
- Identify opportunities to leverage applications across the organization to minimize duplicate systems within the organization.
- Experience with financial or accounting applications
- Experience engaging with customers through soliciting, capturing, and critically thinking through requirements.
- Experience using data to understand business needs, efficiently convert requests into actionable assignments, and present solutions to stakeholders
- Experience managing, prioritizing, and working simultaneously across multiple issues and concurrent projects
- Experience providing customer communications about delivery dates, updates and managing expectations
- Experience implementing and/or supporting integrations and business processes used in Order-to-Cash.
- Experience implementing and/or supporting enterprise ERP or other large-scale projects (specifically in the accounting/finance/Accounts Receivable area).
- Experience developing training programs and materials for users of enhanced systems and products.
- Experience influencing and challenging peers and stakeholders to drive to common goals and solutions.
- Experience working in Agile based methodology (Kanban, SCRUM).
- Experience partnering with global end users.
- Experience with ServiceNow, Splunk, AWS S3, MOVEit, PowerBI, data lakes.