Hotel Sales & Catering Manager

• Increase new business and accelerate revenue generation by cold calling, on-site visits, and sales tours, as well as engaging your local community network
• Collaborate on creating and planning the department budget with the director of sales and marketing to align overall sales objectives and strategies for the hotel
• Conduct yourself as a professional representative of the hotel at various industry tradeshows, conferences, and adhere to the guidelines of the budget and marketing plan
• Establish and grow our market share by developing and maintaining relationships with major group and catering clients
• Study and research local market trends and competitor activity to discover potential leads
• Regularly visit client sites to establish strong relationships and showcase our services.
• Engage with clients to understand their business objectives, needs, and budget considerations.
• Collaborate with clients to plan and execute events from inception to completion, ensuring all guest requests are met.
• Negotiate pricing and add-value proposals with clients.
• Prepare contracts and obtain signatures to formalize agreements.
• Follow up promptly with prospective clients, providing any additional information needed to move forward.
• Manage logistical details using appropriate event management tools to coordinate with on-site teams and clients effectively.
• Draft and share correspondence, Banquet Event Orders, reports, and group details.
• Collaborate closely with the Sales coordinator to ensure reservations and group room blocks are accurate and up-to-date.
• Oversee all aspects of events, including deadlines and contracts, to ensure timely completion.
• Confirm event setup details with the operations team, ensuring alignment with the BEO.
• Meet or exceed sales targets and document all sales activities and productivity regularly.
• Maintain high levels of guest satisfaction during events by maintaining open and ongoing communication with primary contacts.
• Conduct post-event follow-up to assess guest satisfaction and address any concerns.
• Keep all relevant parties informed of any changes, issues, or unforeseen circumstances to enable quick resolutions.
• Demonstrate respect and professionalism toward colleagues and management at all times.
• Respond quickly and effectively to guest requests, ensuring a positive experience.
• Foster clear, consistent communication among staff to promote smooth event execution.

• Demonstrated exceptional social, verbal, and negotiating abilities
• Candidates must have a high school diploma or GED and a bachelor’s degree in business or a similar field a plus
• This position requires previous work experience in a hospitality role
• Outstanding organizational skills and time management
• 3+ years of experience in sales management or in a leadership role in the sales department, preferably in hospitality

Embassy Suites