Vehicle Delivery Specialist- Subaru
Castle Subaru-Mitsubishi
- Portage, IN
- Permanent
- Full-time
- Provide an outstanding customer experience in each customer interaction that drives loyalty to the retailer and Subaru.
- Engage customers to return to the retailer for a Love-Encore redelivery and perform a customer focused explanation of sophisticated systems for customer understanding.
- Provide a comprehensive and detailed Subaru delivery explaining all Subaru manuals, brochures, and literature.
- Provide and offer comprehensive product information throughout the sales process to customers.
- Support the Sales Consultant with customer questions regarding product features and benefits.
- Locate and collect technical Subaru information and make it available as a resource for the entire retailer staff.
- Be able to meet and greet and interact with customers effectively.
- Fully explain Subaru features, applications, and benefits.
- Follow-up with Subaru customers after the sale and all deliveries to ensure the customer is satisfied to positively impact customer loyalty.
- Strong computer and phone skills.
- Acquire and maintain knowledge on all Subaru vehicles and technology.
- Attend and graduate from the Subaru Star Academy (Boot Camp).
- Attain Subaru Delivery Specialist Certification.
- Study and understand Subaru competitors and the Subaru advantages over each.
- Achieve customer satisfaction targets as assigned by management.
- Uphold high ethical standards and maintain a professional appearance at all times.
- 401(K) with employer match
- Major Medical & Dental (50% employee paid premium)
- Vision
- Voluntary Benefits (Accident, Critical Illness, Disability, and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Flexible work schedule
- Career advancement