Collector I (Bilingual Preferred)

• Generate high volume of outbound calls to early stage delinquent borrowers
• Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to make the payment.
• Determine the reason for non-payment
• Document mortgage collection systems with all activities and communications
• Send Notice of Defaults (NODs) to customers when required
• Send letters to customers with pending post-dated payments
• Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA)
• Skip trace accounts when identified or submitted by the Collections Supervisor or Collections Director. The Skip Trace task is preformed using various free websites such as; Reverse Search, White pages, etc.
• Process mortgage payments in accordance with established guidelines
• Follow all company and departmental policies and procedures
• Utilize proper protocol for borrowers, clients, state and federal regulations, as well as best practices
• Consistently meet or exceed monthly goals
• Be flexible with their time and schedule in order to meet the needs of the business
• Perform other duties that may be assigned by supervisor

• High School diploma or equivalent

• Solid PC skills

• Analytical and problem-solving skills and attention to detail

• Communication skills with demonstrated ability to interact in a positive and professional manner at all times with all levels of both internal and external audiences

• Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions

• Knowledge of Billing and Collections procedures

• Bilingual - Spanish (preferred)

• At least 1 year of telephone customer contact experience

• Ability to present a professional image to customers, coworkers and external contacts

• Excellent verbal and written skills to communicate and negotiate with parties

• Ability to prioritize multiple tasks and work well under deadlines

• Knowledge of federal regulations and the Fair Debt Collection Practices Act

• Patience and ability to manage stress

• MSP experience is a plus

• High school diploma or GED

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone

Triad Financial Service