Guest Experience Representative
Squeeze Massage
- Los Angeles, CA
- Permanent
- Part-time
- 100% work from home
- Flexible schedules as well as full-time status at 32 hours per week
- Paid sick leave
- Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
- Nurturing, supportive environment, no matter where you're at in your career
- Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)
- You are experienced in resolving guest issues via email for high-volume B2C technology businesses
- You are technically proficient, a self-starter, and adaptive to change
- You're curious and confident. You have experience prioritizing multiple tasks in a fast paced environment.
- You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you
- You radiate positivity and inspire trust through teamwork
- Words that describe you include: friendly, energetic, and detail-oriented
- You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills
- Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests
- You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle
- Respond to guests via email, phone, and SMS
- Leverage internal tools to support our Operating Partners and their teams via Slack
- Expert at all things app-related! The Squeeze experience is completely digital end-to-end, so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, and more.
- Serve as the liaison that connects guest feedback with internal teams such as Shop Management and the Support Team
- Demonstrate expertise in all technologies used to support guest inquiries
- Identify opportunities to improve the guest experience and internal processes
- 2+ years experience working in customer service at a high-volume B2C technology business
- Excellent people skills and a strong focus on customer service
- Strong written and oral communication skills
- Outstanding problem solving and troubleshooting skills
- Self-starter with the ability to multitask in a dynamic startup environment
- 1+ year experience working with Zendesk preferred
- Experience working with Zenoti, Klaviyo, and Slack preferred
- Must be able to work weekends