Communications and Network Technical Analyst

UCLA Health

  • Los Angeles, CA
  • $115,690-227,700 per year
  • Permanent
  • Full-time
  • 1 month ago
DescriptionProvide technical support and expertise for network systems for a university medical system. Responsible for the implementation and support of network equipment, network software, daily operational incidents, service request tickets, network and VoIP break/fix support, incident escalation, network maintenance and network configuration. Provide day-to-day support of the 24 x 7 production environment, including core, distribution, wired and wireless access layers, IPAM, DHCP, VoIP systems, WAN, and network monitoring. Build, install, monitor, optimize, troubleshoot, maintain and document a variety of systems of the network; assess production network configurations and network health, identify issues, and recommend remediation actions; participate in network hardware refresh, new network segment builds, and WAN clinic builds; perform network monitoring configuration, addition, deletions, and changes for enterprise monitoring platforms; and perform monitoring, diagnosing, and troubleshooting to optimize systems and networked components as necessary to resolve problems and improve quality and performance.Salary range: $115,690 to $227,700/yearThe employer offers hybrid work-from-home benefit for this position within commuting distance from the jobsiteQualificationsRequired:Bachelor's degree in computer science, information systems, electrical engineering or a related technical field, plus five years of experience in job offered, or as a network engineer or a related occupational title. Alternatively, the employer will accept Master's degree in computer science, information systems, electrical engineering or a related technical field, plus three years of experience in job offered, or as a network engineer or a related occupational title. The employer will accept any suitable combination of education and experience.
  • Experience analyzing end-user business needs and devising effective cost-efficient recommendations.
  • Demonstrated experience writing clear, precise, detailed, comprehensive, and grammatically correct letters, memos, reports, policies and procedures.
  • Experience communicating with product end-users.
  • Demonstrated experience working both independently and in team-oriented environment.
  • Experience researching and testing new communication and networking technologies and processes.
  • Demonstrated knowledge of DNS, DHCP and TCP/IP.
  • Demonstrated data networking skills including IP & Ethernet routing and switching based network design.
  • Experience with testing and implementations utilizing the OSI seven layer model.
  • Experience working with industry protocols including OSPF, HSRP, EIGRP, BGP, TCP/IP, 802.1x, IPSec, Radius, and TACACS+.
  • Experience using network protocol analyzers and sniffers including WireShark and Fluke tools.
  • Experience deciphering packet captures.
  • Experience supporting VoIP and ISP services support systems for network management including Voice technologies utilizing IP switching and routing architectures.
  • Experience working with VLAN, VRF, HSRP, Port Security, Traffic Shaping, Priority Queuing, and Class of Service (CoS).
  • Demonstrated knowledge of different cabling types including multimode fiber, single-mode fiber, LC versus SC, 10/100/1000BaseX, Cat5, Cat5e, Cat6, and RJ45.
  • Experience utilizing troubleshooting tools including traceroute, ping, mtr, nmap, netstat, ipconfig or ifconfig, and iperf. Experience providing communication system status reports to management or support personnel.

UCLA Health