Leasing Consultant

• Greet and engage prospects via phone, email, walk-in's and online.
• Greet prospective residents, determine needs and preferences and follows qualification process to rent.
• Conduct property tours. Professionally present the community and apartments while communicating features and benefits. Tailor tour to match prospects' needs and budget.
• Process rental applications: verify income, perform background/credit checks, and assess eligibility.
• Prepare and finalize lease agreements.
• Maintains a professional and friendly atmosphere in the leasing office.
• Inspects model and market ready apartments for cleanliness and make sure they are in top condition for showing potential residents. Prepare work orders as necessary to correct any deficiencies.
• Maintains awareness of the curb appeal of the property.
• Answers incoming phone calls and handle each call accordingly. Transfers calls to resident relations, assistant manager or community manager when appropriate.
• Responsible for retrieving and putting away golf carts daily.
• Keep up to date with accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, apartment availability, floor plans and dimensions.
• Stay aware of the local market conditions and trends.
• Contribute ideas to the community manager for marketing the community and improving resident satisfaction.
• Actively manage the lease renewal process.
• Be courteous and efficient in handling resident requests and complaints.
• Enter all guest cards completely and in a timely manner.
• Maintains work areas and the office in a clean and orderly manner.
• Ensure all resident information is kept confidential and secure.
• Effectively explain all lease and community policies to residents.
• Responsible for moving in new residents, including ensuring all required paperwork and deposits are in order prior to granting keys.
• Perform any additional duties assigned by assistant/leasing manager, property manager or director of property management.
• Assist in maintaining a clean and professional exterior appearance by picking up litter or reporting exterior issues to supervisor.
• Be aware of property deficiencies correct when possible and/or report to supervisor

• High school diploma or equivalent; college coursework or degree in Real Estate, Business, Marketing.
• 1-2+ years in leasing, property management, retail sales, hospitality, or customer service.
• Proficient in leasing/property-management software (e.g. Yardi, AppFolio, MRI); strong Microsoft Office skills.
• Excellent communication, sales, negotiation, and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to work evenings, weekends, and adapt to busy seasonal cycles.
• Valid drivers license.
• Familiarity with Fair Housing regulations and ethical leasing practices.

• Multilingual abilities.
• Recognized professional property management certifications.

• Honest and Trustworthy. A leasing consultant who is honest is the one that prospects and residents remember, respect, and recommend.
• Dependable and Punctual. Great time management skills. Can be relied upon to consistently show up on time.
• Problem-Solver. Able to overcome objections and ready to help handle resident issues.
• Detail-Oriented. Pay close attention to small details to ensure lease paperwork is completed accurately.
• Self-Motivated and Results Driven. This is a sales job. Must be someone who loves challenges and thrives in a goal driven environment.
• Customer Service Focused. Interact professionally and courteously with residents; address their concerns with empathy and urgency.
• Adaptable and Flexible. Able to shift priorities quickly.
• Team-Oriented. Works well with property managers, resident relations, maintenance, landscaping, and vendors to achieve shared goals.

• Frequent Standing, Walking, and Climbing to tour units, inspect units, walking the property and climbing stairs.
• Alternate sitting at a desk working on a computer, organizing files and managing documents.
• Some lifting, carrying, bending, stooping and squatting.
• Frequent hand use and finger dexterity for computer work.
• Vision for reading documents and screens.
• Hearing and speaking to communicate with prospects and residents.
• Regular exposure to weather when touring units. Hot, cold, and wet conditions.

ARCADIA MANAGEMENT SERVICES CO