IT Field Technical Lead

Pursuit

  • Columbia Falls, MT
  • $75,000-90,000 per year
  • Permanent
  • Full-time
  • 1 month ago
What will be your daily pursuit?The IT Field Technical Lead is a key member of our extremely collaborative information technology team. Our colleagues whom we support count on us for prompt and reliable technology design and support across our locations in Canada, Iceland, and the USA. This role troubleshoots problems in a timely and accurate fashion to completion or escalates to the next tier of support. Most work is performed without supervision and requires initiative and judgement.This role is based out of the Glacier Park area (Whitefish, Kalispel, Columbia Falls, etc.).What will your compensation be?The salary range for this role is $75,000/year to $90,000/year based on experience and skill set. Pursuit offers a full suite of benefits, including flexible time off, a 401k contribution matching plan, and discounts at our hotels, restaurants, and attractions.What will you do in this job?System Support and Maintenance
  • Primary responsibility is working independently with the installation and day-to-day support of IT Services for all locations within the Glacier Park Collection.
  • Implement IT projects within collection and provide support to other Pursuit collections as needed.
  • Advanced technical support for all IT related issues within the collection, and backup support for other collections as needed.
  • Makes recommendations related to system upgrades, replacements and expansions to existing infrastructure to meet the needs of the business.
  • Provide input to strategic roadmaps, IT Budgets, business strategies, hiring decisions and process designs as needed.
  • Actively participates in the development and implementation of enterprise technology standards and guidelines within the Pursuit environment.
  • Proactively helps with the planning for future growth of IT infrastructure within the collection.
  • Will actively help identify single points of failure and work with other teams to mitigate the risks associated with them.
  • Proactively act in a leadership role to guide and mentor Junior technicians and analysts to help them increase their skills and advance productivity within the team.
  • Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
  • Works with vendor support contacts to resolve technical problems with desktop computing equipment and software.
  • Works with Field Technicians and the Service Desk and has accountability as Tier 2-3 staff to determine direction and resolve problems received from clients.
  • With guidance, this position will effectively plan for collection technology projects as required, including task identification, timelines with major milestones, communications planning and potential fallback plans.
  • Creates user documentation and trains/orients staff on use of hardware and software.
  • Lead efforts in core infrastructure installation such as pulling cables, terminating network and phone connections, installing racks, racking servers and switches.
  • Maintain information security by supporting tools on servers to monitor security events and manage desktop.
  • Oversee documenting and maintaining the IT environments at each property.
  • Collaborate with off-site shared services team.
  • Frequent car travel to sites within the collection is required.
  • Participate in a 24/7 On-Call rotation schedule.
  • Other tasks as assigned by IT Manager
  • Up to 15% travel is possible for this role.
What skills and experience do you need for this job?
  • A degree in Information Technology or related field, or equivalent experience is required.
  • 3-5 years’ experience installing and supporting desktop computers and peripherals (MS Windows and MAC preferred)
  • A solid foundation in operating systems, hardware components, system integrations and troubleshooting techniques is essential.
  • A robust knowledge of networking fundamentals is helpful, including understanding protocols, diagnosing network issues, and managing network devices.
  • Experience with Point-of-Sale systems and technology/applications specific to the hospitality industry is preferred.
  • Experience working with Microsoft Office 365 and Teams platform is required.
  • 1-2 years’ experience with VMWare or vSphere is required. Experience in Azure Cloud computing is helpful.
  • 1-2 years’ experience in Local Area Networks, WiFi, Point to Point networks required.
  • Knowledge of Information Security frameworks (i.e. NIST, CIS) would be helpful.
  • Ability to author non-trivial documents with both text and graphical elements and using these documents to keep diverse types of operational teams and staff informed.
  • Self-starter and thought leader for the infrastructure department and is expected to bring ideas to the table for consideration.
  • Professional, and able to communicate complex concepts patiently and effectively to audiences with varying skill levels, in person, on the phone, and via email.
  • Strong commitment to building positive working relationships.
  • Ability to organize and prioritize multiple tasks in a fast-paced environment.
  • Sense of urgency to complete job duties accurately and in a timely manner.
  • Solid written and verbal communication skills with a focus on strong interpersonal and guest service skills.
  • Hospitality and service-focused mindset including the need to work successfully with both internal and external partners.
  • Keen sense of prioritization and focus to complete tasks.
  • Must be able to lift and move up to 50 lbs. with help.
  • A valid driver's license and passport is required.
What will your work environment be like?What will your work environment be like?At Pursuit, our office is more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.About Us:We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Las Vegas, and Chicago.Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.EEOPursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Pursuit