Aviation Maintenance Instructor 2
- Olathe, KS
- Permanent
- Full-time
- Become highly knowledgeable in the specifications, capabilities, and operation of Garmin avionic products
- Develop/conduct instructor-led training classes, webinars and seminars to Garmin dealers, OEMs, Aviation Product Support associates, aviation departments across Garmin and other customers in the United States and Internationally
- Provide avionics operations support to Garmin customers via in-person, online, phone, and email
- Develop/update maintenance training courses associated with the explanation of existing products / services for external/internal customers
- Collaborate with Directors, Managers, Supervisors and System Engineers to determine internal/external training needs
- Provide support for OEM training programs involving Garmin avionics
- Teach courses involving highly technical material lasting up to three days
- Act as liaison between customer and associates of other departments within Garmin
- Monitor, document, and report failure trends in Garmin equipment
- Identify/recommend improvements in Garmin products, documentation, and procedures
- Represent Garmin at industry and professional meetings/conferences
- Flexibility to travel domestically and possibly internationally (up to 25% of time or greater)
- Organize and develop training syllabi, testing and evaluation procedures, multimedia visual aids, and other educational materials
- Independently conduct Regional Dealer Training events
- Train/mentor Aviation Training Instructors
- Serve as contact with FAA, EASA, and other regulatory and governmental organizations on aviation training avionic initiatives
- Support Sales at various events answering technical questions and interfacing with dealers, customers, and end-users
- Manage the acquisition and use of video, audio, image, and other assets
- Coordinate and/or assist in executing aviation training responsibilities for high profile training events and tradeshows
- Act as an assistant with Hybrid Courses to include operation and classroom automation and technical systems
- Update/troubleshoot Garmin desktop training kiosks for external customers and internal training purposes
- Act as on-screen talent and subject matter expert for Garmin images, video and audio assets, and eLearning courses
- Review pilot’s guides, installation manuals, and maintenance manuals for completeness, technical accuracy, and provide input on improvements
- Provide customer and operational input to other Garmin teams to help improve Customer Experience
- Lead development/organization of low-to-moderately complex web-based content, interactive courseware, multimedia visual aids, and other educational materials
- Plan/develop low-to moderately complex new maintenance programs including training syllabi and other products associated with the introduction of new avionics or services
- Plan/develop projects to meet time and scope/quality objectives
- Provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts
- Benchmark aviation and other industry training content development methods, standards, and practices
- Provide recommendations to refine and/or expand training programs and products to better support customers and the aviation community, broaden customer reach, and enhance Garmin Aviation efforts
- Bachelor’s Degree in related field AND a minimum of 1 year relevant experience OR a minimum of 5 years combined relevant education and experience
- Internal candidates must have a minimum of 6 months as an Aviation Maintenance Instructor 1
- Must possess prior avionics line maintenance or installation experience
- Must demonstrate proficiency using a presentation program (Prezi, Power Point, Keynote etc.)
- Must demonstrate a superior customer-oriented attitude
- Must demonstrate broad knowledge of aircraft systems and avionic sub-systems
- Must be positive, detail/team oriented, multi-tasker, and a driven problem solver with proven success in solving difficult problems with the ability to prioritize and work proactively/effectively in a fast paced, deadline-driven environment
- Demonstrated strong and effective verbal, written, and interpersonal communication skills
- Ability to develop training products that are clear, engaging, technically accurate, and follow a logical sequence
- Ability and product knowledge to blend information on multiple products into a coherent presentation
- Ability to manage and tailor a class with a wide range of Garmin and industry avionics experience
- Comfortable conducting training with audiences varying from one-on-one, to standard classes of 10 – 20 students, and potentially to larger audiences with 300 or more attendees both virtually and in person
- Must demonstrate knowledge of basic electronic theory
- Working knowledge of Microsoft office
- Understand engineering documents such as install manuals and wiring diagrams
- Demonstrated knowledge of Garmin avionics products
- Experience at a Garmin dealer or experience installing or maintaining Garmin avionics
- Customer service experience
- Experience in developing interactive, multimedia training materials
- Knowledge of competitive avionics
- Practical experience in post-secondary or adult education
- Advanced understanding of Power Point
- ASTM/NCATT AET Certification and associated endorsements
- A&P License
- Basic understanding of computer science
- Comfortable using audio visual equipment