If you’re looking for a special place to build or grow your career, you’ve found it. Whether you’re an experienced professional, a recent college graduate or somewhere in between, IDEX is a place where you can apply your existing skills and learn new ones in an environment where you can make an impact.With interesting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more across more than 40 around the globe, chances are, we have something special for you.SUMMARYThe Customer Experience Representative is our customers' first point of contact, responsible for providing exceptional customer service to our clients, ensuring their satisfaction and loyalty. This position represents the company and will act as the main point of contact for any customer inquiries or concerns and will work closely with other departments to resolve issues and provide timely solutions.ESSENTIAL FUNCTIONSPosition requirements include, but are not limited toServe as the primary point of contact for all customer inquiries and concerns both over the phone and via email.Manages end-to-end customer order processing from purchase order receipt to product shipmentHandles inbound phone calls and customer support email requestsTriage and manage escalations in a timely and professional mannerProvides answers to general technical product questionsSupports the sales team with pricing, quoting, and general product assistanceResolve internal customer issues promptly and thoroughlyExpedites shipments when necessaryMaintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of the customer and the company.Partner with the Compliance Team to provide our international customers with the best service while maintaining compliance guidelinesAbility to share work among a customer service teamKeep accurate records of customer interactions, transactions, comments, and complaints in our CRM system.Cross collaboration with technical support to provide the most accurate and best product options for the customers’ needsCOMPETENCIESDemonstrates strong multitasking, time-management, and organizational skillsExhibits excellent verbal and written communication abilitiesPossesses a superior level of soft skillsAble to handle high work volumes in a fast-paced environmentDisplays strong and creative problem-solving abilitiesHandles customers with professionalism and empathyMaintains attention to detail and accuracy in managing customer information and order detailsQuickly learns new software and processes with skill and adaptabilityEDUCATION AND EXPERIENCEHigh School diploma with experience in Customer Service or equivalent rolesCustomer Care experience in a manufacturing environment a plusProficient in using customer service software, CRM systems, and Microsoft Office SuiteLANGUAGE SKILLSBilingual preferred but not mandatoryCOMPUTER SKILLSProficient with Outlook, Word, and ExcelKnowledge of JD Edwards a plusAre you ready to join a different kind of company where our people, our culture, and our commitments are centered around providing trusted solutions that improve lives around the world?IDEX is an Equal Opportunity Employer. IDEX gives consideration for employment to qualified applicants without regard to race, color, religion, creed, genetic information, sex, sexual orientation, gender identity or expression, marital status, age, national origin, disability, protected veteran status, or any other consideration or protected category made unlawful by federal, state or local laws.Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact our Talent Acquisition Team at for assistance with an accommodation. These contact tools may be used only by individuals with a disability for accommodation requests. Do not inquire as to the status of an application.
