2024 Project Mosaic Summer Cohort - Emerging Talent Program
JPMorgan Chase
- Orlando, FL
- Training
- Part-time
- Engage clients as they enter the branch by welcoming them and making them feel appreciated, including managing lobby traffic, checking clients into the waiting queue and scheduling/cancelling client meetings.
- Help clients with everyday transactions such as reordering a debit card, setting up a direct deposit or helping update their address while maintaining established control standards.
- Ensure financial transactions are completed accurately and efficiently while complying with all policies, procedures and regulatory and banking requirements.
- Educate clients on the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs to complete their banking needs, whenever, wherever and however they want.
- Assist clients and the branch team by helping with new account openings when needed.
- Engage and partner with team members and other lines of business to offer the most appropriate products and tools to help clients meet their financial goals.
- Minimum 6 months of customer service experience
- High School diploma or GED equivalent required
- Participants must be 18 years or older
- Must be able to work up to 30 hours a week
- Ability to make personal connections, engage customers, and remain courteous and professional in a team environment
- Professional, thorough, and organized with follow-up skills
- Strong desire and ability to influence, educate, and connect customers to technology
- Excellent interpersonal communication skills, as well as strong attention to detail and time management
- Ability to quickly and accurately learn products, services, and procedures
- Cash handling experience preferred
- Your ability to learn products, services and procedures quickly and accurately, in addition to working across teams to deliver solutions, will be critical for your success.
- Showcasing our portfolio of "One Chase" products to clients and potential clients will also be a core aspect of your role.