Team Lead, Petsense
Tractor Supply Company
- Ontario, OR
- Permanent
- Full-time
- Maintain regular and predictable attendance.
- Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
- Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
- Take the initiative to support selling initiatives (TEAM):
- Thank the Customer
- Engage with the customer and/or pet
- Advise products or services
- Make it Memorable
- Execute assigned basic, promotional, and seasonal merchandising activities.
- Perform Opening/Closing procedures.
- Transport and make deposits to bank.
- Assess store conditions and assign duties.
- Organize and prioritize workflow through the use of the daily planner.
- Recovery of merchandise.
- Participate in mandatory freight process.
- Perform regular and promotional price change activities.
- Resolve customer complaints/issues and ensure the customer has a positive experience.
- Adhere to loss prevention standards and respond to any alarm calls as needed.
- Communicate with Team Members on job functions, responsibilities and financial goals.
- Operate cash register/computer supervising cash handling procedures.
- Assist Team Members on appropriate application of policies and procedures.
- Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
- Complete all documentation associated with any of the above job duties
- Pet/Live Animal, pet food, pet product knowledge is strongly preferred.
- Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
- Basic computer skills.
- Ability to perform and execute principle responsibilities of Team Members.
- Working environment is favorable, generally working inside with moderate noise.
- Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
- Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
- Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines
- This position is non-sedentary.
- It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
- It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
- Team members must have the physical and mental ability to perform all of the following tasks (with or without reasonable accommodation):
- Ability to occasionally lift or reach merchandise overhead.
- Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
- Ability to move throughout the store for an entire shift.
- Ability to safely access all areas of the store including selling floor, side lot, stock area, and register area.
- Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
- Ability to read, write, and count accurately to complete all documentation.
- Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
- Ability to process information / merchandise through the point-of-sale system.
- Ability to handle and be in contact with birds/poultry.
- Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
- Ability to successfully complete all required training and certification.
- Ability to travel as required in support of district needs.
- Ability to drive or operate a vehicle for business needs.
- Lifting 50+ pounds