Accounts Receivable Representative
GE Appliances
- Louisville, KY
- $19.25 per hour
- Permanent
- Full-time
- Works with customers regarding timely payment to minimize past due receivables.
- Collaborates with customers, the sales department, distribution, operations, and other teams to identify and resolve issues preventing payment.
- Determines next steps in the collection process when faced with a challenging situation, including but not limited to internal escalation.
- Develops and sustains cooperative relationships with internal and external customers and stakeholders through email and phone communication.
- Utilizes MS Excel and Access for customer account research, statement creation, and account reconciliation.
- Utilizes customer or 3rd party web portals for research and resolution of past due invoices and deductions.
- Researches unapplied cash and credits; reconciles with customer invoices or deductions.
- Understands customer billing requirements and follows process accordingly to ensure timely and accurate payments.
- Works with various departments to resolve customer disputes as well as underlying root cause issues.
- Reviews and releases orders adhering to established company policies and procedures. Engages Risk and Sales teams when orders exceed allowed limits.
- Acts as an established and productive individual contributor with moderate supervision from management.
- Problems faced are typically of a routine nature but may at times require an elevated ability to interpret or deviate from standard procedures.
- Has the ability to make minor adjustments to working methods.
- Can communicate information that requires explanation or interpretation.
- Requires basic job knowledge of systems and procedures obtained through prior work experience or education.
- Typically requires a minimum of 3 years of experience. May require vocational or technical education in addition to prior work experience.
- Bachelor's degree in a related field.
- Bilingual, specifically in Spanish.
- Previous Accounts Receivable and/or Customer Service experience.
- Proficiency in MS Access as well as Excel.