Manager, Clinical Operations


  • Danvers, MA
  • Permanent
  • Full-time
  • 4 months ago
Abiomed is a pioneer and global leader in healthcare technology and innovation, with a mission of Recovering Hearts & Saving Lives. With corporate headquarters in Danvers, Massachusetts, offices in Aachen & Berlin, Germany and Tokyo, Japan, Abiomed’s 1,500 employees form one of the fastest growing medical device companies in the world. We attract and retain exceptional talent with our collaborative culture, passion for our work, and a strong commitment to employee professional development.

Patients First | Innovation | Winning Culture | Heart Recovery

The Manager, Clinical Operations reports to the Director, Clinical Programs, this will be a highly visible role in Abiomed. The Manager, Clinical Operations will work closely with the leaders of the Medical Office and Clinical Research team responsible for executing Abiomed’s global clinical research strategy. This leader will be responsible for the operations of Abiomed’s clinical trials and registries and ensure these are conducted in accordance to Good Clinical Practice guidelines and FDA/EU regulations. The Manager, Clinical Operations will lead the identification and implementation of clinical trial support systems (i.e. Veeva Vault, CTMS, Payments), Vendor (AROs, CROs and Core Labs) alliance management and develop and mentor our contracts, communications and clinical training specialists team members.

Primary Duties and Responsibilities:
  • Lead and develop alliance management practice for collaborations between Abiomed and its clinical trial partners
  • Support alliance governance forums and adjunct activity for agenda setting, scheduling and minutes
  • Procure and oversee outside vendors (i.e. CRO, ARO, Core Labs, Imaging) and consultants as required. Leadership of large outside CROs including the use of the internal resources to provide specifications, scope of work, budgeting limits and execution direction.
  • Serves as the lead of Clinical Systems to securely gather, organize, and streamline trial information compiled as intended to facilitate shared accessibility and improved decision making by the study teams, CROs and other functions involved in the execution and management of clinical trials
  • Manages and oversee the study CTMS including digital integrations with eTMF, EDC and other systems as required in accordance with SOPs, guidelines and regulations in a consistent manger across individual studies
  • Develop and implement daily clinical research operations, including SOPs and process improvements review and development to meet corporate goals and objectives in a fast-paced environment.
  • Ensure that Clinical Operations interfaces with key global functional groups (Medical Affairs, Statistics, R&D, Manufacturing, Sales, Marketing, Regulatory affairs) to drive cross-departmental initiatives.
  • Manage and lead direct reports within clinical data management team, data/data system analysts and clinical training specialists with all aspects of their responsibilities.
  • Experience with implementing complex and integrated clinical systems to drive data integrity and efficiency. Systems include EDC, IWRS, imaging, CTMS and eTMF systems.
  • Provide operational and management level representation during internal and external audits.
  • Oversee the clinical department employee and vendor training and associated requirements.
  • Select and develop systems and tools to drive streamlined, focused data collection and production and metrics tracking with an emphasis on data integrity and validity
  • Maintain knowledge of competitive technologies in addition to medical, technical, and biomedical developments related to Abiomed products.
Job Qualifications:
  • Proven track record (5+ years of experience) in similar role required with an emphasis on organizational and operational excellence. Experience in both US & EU pre- and post-market studies desired.
  • Advanced people management skills
  • Multiple year experience as the main interface with outside ARO/CRO groups in Class III cardiovascular devices.
  • Knowledge of cardiovascular medical terminology. Experience in cardiovascular studies would be a strong advantage.
  • Up to date expertise with GCP and global regulatory compliance guidelines for clinical trials and registries
  • Proven team player driven by service mindset
  • Positive, self-starter person looking for growth and making a difference in patient lives
  • Willing to work in an extremely fast paced environment High attention to details and accuracy.
  • Excellent prioritization and organizational skills
  • Experience in organizational design in a high growth environment
  • Data driven with deep knowledge of data production processes for a globally regulated function.
  • Excellent interpersonal communication skills.
  • Works effectively on cross-functional teams.
  • Presents confidently in a professional manner and appearance.
  • ~20% travel to Vendors and Conferences
Abiomed is an Equal Opportunity Employer committed to a diverse workforce. Abiomed will not discriminate against any worker or job applicant on the basis of race, color, religion, gender, gender identity, national origin, ancestry, age, sexual orientation, gender identity, marital or civil partnership status, pregnancy, gender reassignment, non-job related mental or physical disability, genetic information, veteran status, military service, application for military service, or membership in any other category protected under law.