Operation Support Engineer
- Columbus, OH
- Permanent
- Full-time
- Monitor servers, applications, and network infrastructure using tools like Nagios, Zabbix, SolarWinds, or similar.
- Respond to server alerts and incidents related to CPU, memory, disk usage, service failures, backups, and hardware status.
- Perform initial diagnostics and troubleshooting of Linux and/or Windows servers.
- Escalate issues to Level 2/3 teams as needed, following escalation protocols.
- Document incidents, actions taken, and resolutions in the ticketing system (e.g., Jira, ServiceNow).
- Execute routine server maintenance tasks (log rotation, script executions, etc.) as per SOPs.
- Assist in patch management and server reboots during maintenance windows.
- Maintain awareness of ongoing issues, scheduled maintenance, and outages.
AgreeYa is a global systems integrator delivering a competitive advantage for its customers through software, solutions, and services. Established in 1999, AgreeYa is headquartered in Folsom, California, with a global footprint and a team of more than 1,800+ professionals across offices. AgreeYa works with 550+ organizations ranging from Fortune 100 firms to small and large businesses across industries such as Telecom, Banking, Financial Services & Insurance, Healthcare, Utility & Energy, Technology, Public Sector, Pharma & Biotech, Retail, Client, and others. Please visit us at for more information.Equal Opportunity:
AgreeYa is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status or other protected characteristics. Visit our website at to learn about our Career & Culture.