Client Services Account Manager
Steris
- Los Angeles, CA
- $67,060-90,279 per year
- Permanent
- Full-time
- Maintain and Grow SPM Business
- Assist current Customers with identifying additional solutions to help them increase their utilization of SPM (interfaces, modules, mobile hand scanners).
- Lead and deliver Customer onsite work
- Act as the leader and Project Manager for annual software upgrades
- Ensure adoption of new business products and services
- Implement sell-in new features and best practices
- Identify cost-management opportunities in the territory
- Develop and manage Customer Relationships
- Provide training and Customer support to help Customers increases their utilization with SPM and satisfaction with the product
- Proactively engage Customers and maintain regular contact
- Develop specific strategies to increase number of Growth Accounts within the territory
- Work with other field sales and services teams to maintain a current understanding of account dynamics and organizational change
- Bachelors' degree preferred, or Associate degree with equivalent experience
- 5 years of experience with software account management, project management and/or customer service required
- Previous experience as a Sterile Processing Department (SPD) Manager or Supervisor a plus
- Demonstrated ability to work strategically and effectively collaborate with others
- Demonstrated ability to influence decision makers through behaviors and subject matter expertise
- Working knowledge of company, market, industry, and competition
- Proficiency with MS Office and ability to utilize CRM and other systems tools, such as Salesforce
- Ability to travel as necessary (overnight)
- Proficient in effectively discussing software, technology, and networking requirements with IT professionals, and following up, when necessary
- Must be able to be compliant with hospital/Customer credentialing requirements