PT Mutuels/Sportsbook Cashier - Lincoln
WarHorse Casino
- Lincoln, NE
- $17.00 per hour
- Permanent
- Part-time
Location: Lincoln, NE
Job Type: Part-time | Varying schedule including nights, weekends, and holidaysCompensation & BenefitsSalary Range: $17.00/hour starting pay, plus tipsAbout Ho-Chunk, Inc. & WarHorse GamingHo-Chunk, Inc. is an award-winning economic development corporation of the Winnebago Tribe of Nebraska. Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.WarHorse Gaming is a gaming and entertainment division of Ho-Chunk, Inc., developed in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). The company is responsible for managing the expansion of casino gaming at Nebraska’s historic horse racing venues, with properties in Lincoln, Omaha, and South Sioux City. WarHorse Gaming blends state-of-the-art casino operations with local economic development and community impact. Rooted in Tribal values and driven by guest experience, WarHorse aims to create premier destinations that elevate entertainment in the region.Our work is guided by our core NATIVE values:Native American Owned & Proud – Serving the Winnebago Tribe of Nebraska.Accountable – To always do what’s right.Team-Focused – For inclusive progress.Innovative – In creating solutions.Visionary – In our purpose and direction.Excellence – Through learning and performance.Position SummaryThe Mutuels/Sportsbook Cashier processes wagers for horse racing and sporting events with accuracy, efficiency, and professionalism. This role is responsible for entering betting information, issuing tickets, paying winning wagers, balancing cash banks, and providing superior guest service. While the schedule varies, approximately 90% of time will be spent working in mutuels.Key ResponsibilitiesAccurately write, verify, and issue payments for sports and horse racing wagers in compliance with company policies, state regulations, and federal gaming statutes.Follow all procedures for the sale and payout of tickets.Educate guests on wagering rules, procedures, betting lines, and odds.Maintain and balance a cash bank throughout the shift, reconciling transactions at shift end.Maintain work area cleanliness and ensure adequate inventory of supplies.Address guest questions, concerns, or complaints, escalating as needed.Maintain knowledge of sporting and horse racing events, property promotions, and offerings.Follow company safety standards and prioritize workplace safety.Stay current on industry developments, resources, and best practices through ongoing training.Present a professional appearance and demeanor at all times.Provide excellent customer service and communication in all guest interactions.Perform other related duties as assigned.Qualifications & ExperienceRequired:Must be 21 years of age or olderHigh school diploma or GEDStrong guest service and interpersonal skillsProficiency with Microsoft Office Suite or related softwareExcellent organizational skills and attention to detailStrong analytical and problem-solving abilitiesPreferred:Experience as a Sportsbook or Mutuels Writer/TellerOne (1) year of guest service and cash/credit card processing experienceBilingual skillsWork Environment & Physical RequirementsFrequent standing and movement throughout the work areaAbility to lift up to 25 lbs.Regular verbal communication with guests and team membersExposure to secondhand smoke, loud noise, and standard gaming environment conditionsOccasional exposure to weather extremes when moving between locationsScheduleVaried schedule including nights, weekends, and holidays. Current schedule:Monday–Tuesday: OffWednesday–Thursday: 11:00 a.m.–7:00 p.m.Friday–Saturday: 2:00 p.m.–9:00 p.m.Sunday: 12:00 p.m.–8:00 p.m.Drug-Free WorkplaceWarHorse Gaming is a Drug-Free Workplace. All new hires must successfully complete a pre-employment drug screening. Employees may also be subject to random drug screenings during their employment.Why Join This Team?A mission-driven culture dedicated to economic advancement and community impactGuided by strong NATIVE values and tribal-owned purposeCareer stability and opportunities across diverse industriesA collaborative work environment that encourages innovation and professional growthOur Commitment to DiversityHo-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.CERTIFICATION REQUIREMENTS:Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? NoGaming License Required? Ability to secure and maintain NE Gaming LicenseOther Certifications? N/APlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.PHYSICAL REQUIREMENTS ASSESSMENTRating Scale0 – Not Applicable to This Position 1 – Normal: Conditions Similar to Everyday Life 2 – Above Average: Beyond Normal Levels 3 – Extreme: Extraordinary Levels,Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.WORK ENVIRONMENT:2, Accessibility of all worksites required for the position1, Exposure to weather and temperature extremes1, Exposure to darkness1, Exposure to cramped spaces1, Exposure to loud noises1, Exposure to chemicals and fumes1, Exposure to dust1, Exposure to heights1, Exposure to work safety hazards2, Exposure to secondhand smoke1, Amount of overtime/extended work hours requiredPHYSICAL EFFORT:1, Physical mobility: movement from place to place on the job, considering distance and speed1, Physical agility: ability to maneuver body while in place1, Ability to lift up to 25 lbs.1, Physical strength to handle routine office materials and tools1, Dexterity of hands and fingers1, Dexterity of feet1, Physical balance: ability to maintain balance and physical control1, Coordination: including eye/hand, hand/foot, etc.1, Endurance: prolonged physical activity with limited opportunity to restMENTAL EFFORT:1, Concentration/intensity: prolonged mental effort with limited opportunity for breaks1, Memory, considering the amount and type of information1, Complexity of decision making1, Time pressure of decision making1, Analytical thinking1, Conceptual thinking2, Ability to compute math calculationsCOMMUNICATION:1, Fluency in English1, Fluency in another language preferred.2, Verbal communication1, Written communication1, Non-verbal communicationSENSORY ABILITIES:1, Ability to see1, Ability to distinguish colors1, Ability to hear1, Ability to smell1, Ability to taste1, Sense of touch